Summary
Overview
Work History
Education
Skills
Timeline
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Lauren N. Elrod

Greenbrier,AR

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Dollar General
08.2016 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Call Agent

Maritz Research Center, Indian Wood Cir
03.2014 - 05.2014
  • Conducted over the phone surveys to clients
  • I left this position due to having to move to another state.

Dishwasher| Cracker Barrel, 27491
01.2014 - 03.2014
  • Scrubbing down dishware, operating the machinery, loading stacks of dishware and glasses out to the grill line
  • I left this position in favor of other job opportunities.

Education

High School Diploma -

Guy Perkins High School
Guy, AR
2009

Skills

  • POS Systems Operations
  • Staff Management
  • Goals and Performance
  • Customer Service
  • Stock Rotation
  • Attention to Detail
  • Pricing and Markdowns
  • Store Opening and Closing
  • Excellent customer service
  • Able to greet people in a warm and professional manner
  • Excellent problem solving ability, great communication skills – clear & concise with high grades and assessments in English
  • Able to recognize the importance of building customer relationships
  • Excellent verbal and written skills
  • Experience in dealing with the public
  • Prior experience in call center

Timeline

Assistant Store Manager

Dollar General
08.2016 - Current

Call Agent

Maritz Research Center, Indian Wood Cir
03.2014 - 05.2014

Dishwasher| Cracker Barrel, 27491
01.2014 - 03.2014

High School Diploma -

Guy Perkins High School

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Lauren N. Elrod