LAUREN N PEREZ
Brisbane,CA
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology. Student-focused Substitute Teacher accomplished in managing classrooms and delivering lessons. Careful about following teachers' plans and maintaining discipline. Offers great computer skills and solid understanding of classroom technology.
Overview
13
13
years of professional experience
Work History
Substitute Paraprofessional
Brisbane School District
10.2023 - Current
- Provided support during classes, group lessons, and classroom activities.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Bartender
Tala Wine
06.2023 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
Mail Carrier
United States Postal Service
06.2017 - 06.2023
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
Customer Service Agent
Formation Brands LLC
03.2013 - 03.2015
- Developed customer service processes to improve customer satisfaction.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Answered live online chats to give quick answers and solve problems faster.
- Assisted clients with product questions to facilitate online ordering process.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Swim Teacher, Personal Assistant, Camp Director
Prime Time Athletic Club
01.2012 - 10.2013
- Swim instructor to both children and adults varying in ages from 2-75
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Organized session wrap-up events to recognize campers' achievements.
- Planned weekly camp program schedules for sports, field trips and arts and crafts activities.
- Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
- Oversaw team of counselors and support team members.
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Maintained camper files, properly storing and maintaining personal information
- Cultivated cordial relationships with campers' parents or guardians
Education
No Degree - AA
City College of San Francisco
San Francisco, CA08.2008
High School Diploma -
Terra Nova High School
Pacifica, CA08.2008
High School Diploma -
Mercy Burlingame
08.2004
Skills
- Retail Sales Customer Service
- Microsoft Excel
- Active Listening
- Order Fulfillment
- Microsoft PowerPoint
- Credit Card Payment Processing
- Sales Expertise
- Staff Training
- Microsoft Word
- Excellent Communication
- Organization and Time Management
- Bar Equipment Familiarity
- Alcohol awareness
- Preparing garnishes
- Clear and effective communication
Additional Information
Customer Service:
- Annual Brisbane Lagoon clean up
- Daycare service for San Francisco Public Montessori
- Brisbane Women's Club fire hydrant restoration project
- Brisbane Youth Advisory Committee
- Brisbane Eagle's- Provide general support and organize various health fundraisers
Timeline
Substitute Paraprofessional
Brisbane School District
10.2023 - Current
Bartender
Tala Wine
06.2023 - 06.2024
Mail Carrier
United States Postal Service
06.2017 - 06.2023
Customer Service Agent
Formation Brands LLC
03.2013 - 03.2015
Swim Teacher, Personal Assistant, Camp Director
Prime Time Athletic Club
01.2012 - 10.2013
No Degree - AA
City College of San Francisco
High School Diploma -
Terra Nova High School
High School Diploma -
Mercy Burlingame
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