Summary
Overview
Work History
Education
Skills
Timeline
Lauren Nelson

Lauren Nelson

NY

Summary

Adaptable, hard-working professional with a broad and extensive work experience. A proven knowledge in Customer Service, management, and hospitality. Highly motivated and results-oriented professional with excellent communication, interpersonal, workflow prioritization, and critical thinking skills. Proficiency and dedication to customer service with extensive experience in nightlife and live music events industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Independent Contractor

Consulting & Social Media Marketing
  • Website design, Social Media Management, Content Creator
  • Inspired vision and offerings by re-imagining business and future roadmaps
  • Reframed problems and surfaced opportunities that co-created value
  • Applied industry expertise while leading proactive discussions as trusted advisor
  • Performed detailed assessments to identify root challenges and compile summary of gaps and opportunities
  • Promoted products in online communities through weblog or discussion-forum postings
  • Distributed and created brochures, pamphlets and signage to promote product or service
  • Created, managed and delivered digital content using multiple techniques for websites and social media platforms
  • Adhered to diverse tone and style specifications in alignment with project requirements
  • Created marketing, website and SEO-driven content to support client needs
  • Drew and printed charts, graphs, illustrations and other artwork, using computer
  • Maintained archive of images, photos and previous work products
  • Created designs, concepts and sample layouts, based on knowledge of layout principles and esthetic design concepts
  • Developed graphics and layouts for product illustrations, company logos and Web sites
  • Manipulated images for use on websites to promote company offerings online
  • Determined size and arrangement of illustrative material and copy
  • Discussed and determined layout design
  • Digitally designed, created and completed branding and promotional materials and content.

Independent Contractor Hospitality (Part-Time)

Long Island, Brooklyn, Queens, Manhattan
04.2017 - Current
  • Responsible for hiring girls to work special events in venues, bottle waitresses and private parties
  • Responded quickly to meet customer needs and resolve problems
  • Answered phone calls to take reservations and address guest questions and concerns
  • Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously
  • Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints
  • Supported servers and bussers through high-volume shifts and event attendees with liquor presentations
  • Presented positive first impression of establishment's high standards by delivering exceptional service
  • Greeted table clients and coordinated table assignments to meet party preferences and requests
  • Distributed, collected, and organized printed menus
  • Observed guest needs throughout venue experience, driving high-quality service
  • Assisted with menu selections by providing customers with detailed descriptions of menu items and specials
  • Greeted customers and provided them with menus
  • Responded quickly to complaints from guests and took appropriate action to resolve them
  • Answered questions about menu items, and other venue information
  • Used point-of-sale system accurately for transactions
  • Checked identification for alcohol purchases in accordance with state laws
  • Trained new bottle waitresses on proper protocols and procedures for providing an outstanding guest experience.
  • Streamlined reservation process for increased efficiency and improved guest experience.
  • Mentored hostess team members, fostering professional growth and strong teamwork.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Implemented effective training programs for new hostess staff, resulting in reduced learning curves and increased productivity.
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.
  • Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
  • Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.

Brand Ambassador

HART Agency
11.2017 - 09.2022
  • Developed comprehensive reports outlining successes and failures of promotional activities
  • Ensured compliance with all applicable laws when conducting promotional activities in various markets
  • Trained new employees on company policies and procedures related to brand ambassadorship roles
  • Delivered exceptional customer service to provide positive experience throughout sale process
  • Interacted with customers to gather feedback and promote brand awareness
  • Promoted new products and services to potential customers through direct conversations and demonstrations
  • Represented the company's brand at industry events, expos, and trade shows
  • Developed strong customer service and sales skills through working as a Brand Ambassador for major liquor brands and companies
  • Engaged with customers at special events and on social media raising the brands awareness
  • Processed POS transactions and RMAs, following company policies
  • Created engaging presentations that effectively communicated the brand's message to potential customers
  • Developed network to support recruiting and hiring of talent
  • Answered product questions and mitigated concerns to close sales
  • Set up and arranged displays and demonstration areas to attract attention of prospective customers
  • Demonstrated and explained products, methods, and services to persuade customers to purchase products and used services
  • Sold products being promoted and kept records of sales
  • Kept areas neat while working and return items to correct locations following demonstrations
  • Suggested specific product purchases to meet customer needs
  • Provided product samples and coupons to incentivize purchases
  • Developed and delivered presentations detailing product features and benefits
  • Monitored on-hand product inventory and proactively replenished products
  • Assembled and disassemble materials used in presentations
  • Networked with local businesses to arrange product demonstrations
  • Received and documented customer feedback to provide sales insights to upper management.

VIP Services & Operations Expeditor

Avant Gardner Brooklyn Mirage
05.2018 - 02.2020
  • Maintained order and ensured adherence to safety rules
  • Assisted patrons by giving directions to points in and outside of facility and providing information about local attractions
  • Refused admittance to undesirable persons and persons without tickets and passes
  • Settled seating disputes and helped solve other customer concerns
  • Guided patrons to exits and provided assistance in case of emergency
  • Greeted patrons attending entertainment events
  • Verified credentials of patrons desiring entrance into press box and permitted only authorized persons to enter
  • Established and maintained good working relationships with venue managers and suppliers
  • Created fliers, posters and online listings to promote events
  • Provided exemplary customer service when interacting with event attendees
  • Navigated and performed throughout large crowds
  • Marketed events through social media, meeting brand standards
  • Promoted teamwork and quality service through communication with departments
  • Operated point-of-sale system and performed other cash-handling functions
  • Managed long lines of guests, facilitating event registration
  • Maintained high level of energy to engage with crowd
  • Developed relationships with guests to maximize satisfaction.

Host Manager/ Bartender (Part-Time)

Smoking Shields Law Enforcement Organization
04.2016 - Current
  • Established strategic goals by gathering pertinent business and operations information
  • Offered constructive feedback to members, boosting overall job performance
  • Implemented management and communication practices to promote talent acquisition and team synergy
  • Evaluated systems and procedures, identifying and implementing improvements
  • Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
  • Cleaned up venue after events and assisted with inventory, food storage and closeout tasks
  • Interacted warmly with members and guests to determine satisfaction
  • Served beverages and requested identification to adhere to organizations alcohol service policies
  • Prepared beverages and cocktails according to mixing and presentation standards and recipes
  • Assessed bar inventory and completed requisition sheets to restock supplies
  • Greeted members promptly and cordially, exhibiting excellent guest service skills
  • Completed POS transactions, returning currency, coin and payment cards to patrons
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • Created new and exciting cocktails and beverages based on item availability and seasonal interest
  • Ran cash registers
  • Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors
  • Washed glasses or other serving equipment at bars
  • Provided fundraising support for, special events and campaigns.
  • Maintained a professional and welcoming atmosphere, setting high standards for service excellence.
  • Key Holder

Office Manager

Berry Hill Medical Associates
11.2017 - 02.2024
  • Oversaw the day-to-day operations of medical practice
  • Effectively managed patient scheduling, registration and billing processes with a focus on accuracy and efficiency
  • Collaborated with healthcare providers to ensure proper diagnosis and treatment of patients
  • Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
  • Answered phones promptly and directed calls appropriately
  • Updated patient records, medical histories, and contact information for traceability
  • Scanned and documented new patient information in electronic health records for registration purposes
  • Greeted patients immediately upon arrival, providing excellent customer service
  • Processed payment transactions for cash, checks, and credit and debit cards
  • Collected co-payments and co-insurance and issued appropriate receipts during check-in
  • Greeted patients and visitors in a friendly manner to ensure a positive experience
  • Scheduled appointments, managed calendars, and coordinated meetings efficiently
  • Organized and filed patient medical records
  • Maintained confidentiality of personal and financial information, protecting patient right and complying with HIPAA regulations
  • Used basic knowledge of medical terminology in daily office tasks
  • Scanned documents into the electronic health record system securely
  • Maintained confidentiality of patient information according to HIPAA regulations
  • Performed basic clerical duties such as photocopying documents or scanning files
  • Provided excellent customer service to all patients, staff members, and visitors
  • Verified insurance benefits prior to treatment for accurate billing process
  • Entered data into electronic health record system accurately and timely
  • Evaluated daily schedules, accommodating patient flow and minimizing missed appointments
  • Organized paperwork for medical records accurately and efficiently
  • Assisted with administrative tasks such as filing documents or preparing mailings
  • Scheduled patients for exams and screenings
  • Reviewed patient charts prior to appointment day for accuracy of information
  • Assisted the front office team with additional duties as needed
  • Oversaw inventory to purchase needed medical and office supplies
  • Developed and implemented standard policies and procedures to verify compliance with regulations
  • Audited charts and patient account history to post and document billable procedures
  • Hired and terminated clerical and administrative personnel
  • Managed paper and electronic filing systems by recording information, updating paperwork and maintaining documents, such as attendance records and correspondence.

Artist Relations and Liaison (Part-Time)

Brooklyn Monarch & Affiliates
05.2018 - Current
  • Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Established effective communication channels between departments by organizing and facilitating cross-functional communication..

  • Strengthened artist relationships by consistently maintaining open lines of communication and addressing their needs promptly.
  • Negotiated lucrative contracts for artists, ensuring fair compensation and mutually beneficial terms.
  • Managed budgets and resources effectively to maximize return on investment for all artist-related expenses.
  • Coordinated successful tours and events, overseeing all aspects from booking venues to managing logistics.
  • Developed strong rapport with artists, earning their trust and respect through professionalism and dedication to their careers.
  • Played a key role in artist retention by delivering exceptional support, anticipating needs, and consistently exceeding expectations.
  • Supported artist goals with corresponding action plans and timelines.
  • Established strong relationships to partner with and navigate artists with wide range of personality types.
  • Facilitated communication between agents, talent and clients by using interpersonal skills.
  • Organized and attended industry events for talent and client promotion.
  • Confirmed smooth operations between clients and talent by acting as liaison.
  • Fostered relationships with industry professionals for future connections.
  • Promoted friendly collaboration between talent and production teams for efficient project completion.
  • Maintained relationships with high-profile clients in entertainment industry through consistent communication.

Education

Fashion Institute of Technology, New York, NY

Skills

  • Complaint Handling
  • Facility Management
  • Guest Relations Management
  • Health and safety compliance
  • Front Office Management
  • Marketing and Promotions
  • Concierge services
  • Wine and beverage knowledge
  • Luxury Service Standards
  • Reservation Systems
  • Menu planning and design
  • Guest inquiry resolution
  • Guest communication
  • Hospitality best practices
  • Policy Adherence
  • Customer rapport
  • Guest Services
  • Client Relationship Management
  • Brand representation
  • Exceptional communication
  • Reservation Management
  • Personnel Supervision
  • Front Desk Operations
  • Operational Efficiency
  • Teamwork and Leadership
  • Decision-Making
  • Reliability
  • Interpersonal Skills
  • Marketing
  • Food Service Operations
  • Flexible Schedule
  • Problem-solving aptitude
  • MS Office
  • Promotions
  • Adaptability and Flexibility
  • Professionalism
  • Multitasking
  • Relationship Building
  • Social media networking
  • Customer Service
  • POS systems expert
  • Professional telephone demeanor
  • Computer Proficiency
  • Conflict Mediation
  • Multitasking proficiency
  • Reservation coordination
  • Detail Oriented
  • Impression management
  • Professional Appearance
  • Table Assignment Coordination
  • Up-selling techniques
  • Adaptable to change
  • Effective Time Management
  • Guest Engagement
  • Customer service expertise
  • Safe Food Handling
  • Phone Etiquette
  • Food safety understanding
  • Greeting guests
  • High-volume dining
  • Bar terminology
  • Service prioritization
  • Hospitality service expertise
  • Restaurant Operations
  • Event Coordination
  • Large Party Preparation
  • Company Policy Compliance
  • Wait List Management
  • Time Management
  • Organizational Skills
  • Professional Demeanor
  • Customer-Oriented
  • Shift Management
  • Self Motivation
  • Excellent Communication
  • Guest Greeting and Seating
  • Multi-Line Telephone Systems
  • Conflict and Complaint Resolution
  • Written Communication

Timeline

VIP Services & Operations Expeditor - Avant Gardner Brooklyn Mirage
05.2018 - 02.2020
Artist Relations and Liaison (Part-Time) - Brooklyn Monarch & Affiliates
05.2018 - Current
Brand Ambassador - HART Agency
11.2017 - 09.2022
Office Manager - Berry Hill Medical Associates
11.2017 - 02.2024
Independent Contractor Hospitality (Part-Time) - Long Island, Brooklyn, Queens, Manhattan
04.2017 - Current
Host Manager/ Bartender (Part-Time) - Smoking Shields Law Enforcement Organization
04.2016 - Current
Independent Contractor - Consulting & Social Media Marketing
Fashion Institute of Technology - ,

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Lauren Nelson