Personable and proactive individual focused on building rapport with a diverse range of clients. Compassionately and attentively committed to assisting families requiring support and community resources. Versatile and motivated Bilingual professional looking to demonstrate skills and knowledge through professional expansions into casework.
Hi, I’m
Lauren Nicole Espinoza-Ramirez
Denver,CO
Summary
Overview
6
years of professional experience
Work History
James Michener LibraryGreeley, CO
Collection Services
08.2018 - 05.2021
Job overview
- Greeted customers and provided them with information on library resources.
- Escorted customers to their choice of books and demonstrated product know knowledge.
- Assisted in troubleshooting technical and product issues.
Alternatives To ViolenceLoveland, CO
Internship
02.2021 - 04.2021
Job overview
- Assisted in providing families with a secure home.
- Provided informational flyers in communities where individuals are fleeing from domestic violence and human trafficking.
- Conducted screenings to identify if families were a right fit for the program.
IcingAurora , CO
Team Lead Cashier
06.2016 - 07.2019
Job overview
- Working on myassigned register, handling 30-40 customers in a shift.
- Ringing up items that customers wanted to purchase.
- Building rapport with customers to ensure repeat business.
- Manage day-to-day sales goals.
U.S. Bank Denver, CO
Teller
06.2017 - 12.2017
Job overview
- Processing customers deposits withdraws and payments in a professional matter.
- Answering basic customer questions regarding Money orders, western union, cashier checks.
- Achieved excellence in drawer balancing shortages, and overages in tenure.
Education
University of Northern ColoradoGreeley, CO
Bachelor of Arts from Psychology
05.2021
University Overview
Skills
- Skilled in time-management
- Proficient in various computer systems
- Excellent listening, verbal, and written skills
- Adaptability
- Ability to work in teams
- Bilingual (English/Spanish)
- Strong interpersonal skills
Timeline
Internship
Alternatives To Violence
02.2021 - 04.2021
Collection Services
James Michener Library
08.2018 - 05.2021
Teller
U.S. Bank
06.2017 - 12.2017
Team Lead Cashier
Icing
06.2016 - 07.2019
University of Northern Colorado
Bachelor of Arts from Psychology
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