Lauren R. Moore
Cincinnati,OH
Summary
Experienced social and technical professional. Committed to skillful and compassionate advocacy and care of our community's intimate-partner violence survivors and their families. Using trauma-informed policies and procedures to improve their quality of life.
Overview
22
22
years of professional experience
Work History
Home Health Aide
Homewell & Amada Home Care Services
08.2023 - Current
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Utilized universal precautions and infection control principles in all aspects of care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with activities of daily living
Technical Consultant
GlideFast, LLC ( A Division Of Apex)
01.2022 - 07.2023
- Primary point of contact for client and India team
- Allocate work assignments to offshore team
- Define best practice strategy to US & India team
- Investigated system issues and implemented resolutions to reduce downtime.
- Listened to client concerns and made them deliverables
- Created process documentation and shared with all
- Attended trainings and obtained certifications
Housekeeper
Crothall Health Care: Client: Children's Hospital
04.2020 - 10.2020
- Cleaned and sanitized inpatient rooms and ancillary areas as assigned
Earned 100% sanitation score from visiting RN infection preventionist
Used Epic software to track Discharge cleans and room changes
Used Walter Biometric software system to track hours worked - Awarded July's GEM Award by facility director for cleaning excellence
Voted 'Employee of July 2020' - Awarded e-card by PB3.200 unit for teaching children cleaning skills
IT Team Member
Thrive Impact Sourcing
06.2016 - 06.2018
- Authored and conducted on-boarding training and presentations to train (6) new analysts and (2) Huddle Leads over 6 months for both Thrive and Caresource team
- Launched and presided over Thrive Cares community outreach committee - doubling its active membership in 2017 from 6 to 12
- Organized and supported Thrive volunteer events for 2016-2018 supporting 93% volunteerism rate for 2017
- Upheld and Heralded Thrive/Ingage Partners as coveted B-Corp organizations
Technical Business Analyst
Client: Caresource
07.2017 - 04.2018
- Conducting many interviews to elicit requirements from stakeholders, team members, State representatives and vendors
- Favorably impacting medically frail, impoverished populations, regulatory standards, precluding organizational fines, sanctions, corrective action plans in Ohio, Kentucky, Indiana, Georgia and West Virginia
- Enhanced claims processing and data exchange processes including Medicare and Medicaid regulatory guidelines
- Liaison and key communicator for Claims team and requestors alike - to ensure quality for user stories
- Generating hundreds of User Stories using Triage ticket information that included: Business features, Lines of Business (LOB's), Market States and all pertinent detail listed.
Software Quality Analyst
Client: Caresource
07.2016 - 07.2017
- Performed Multi-environment testing: Integration, Certification, Regression testing - observing quality standards to create lasting, quality changes for members/requestors during production stage
- Mocked complex scenario test data to mimic acceptance criteria scenarios of user stories
- Created Test Cases placing them in team repository for trace-ability
- Presented test results to Stakeholder/Business in User Acceptance meetings
- Participated in Agile/Scrum ceremonies (Daily Standup, Grooming, Retrospective, Sprint Planning)
STNA Contractor/Private Duty Aide
Self
04.2006 - 04.2016
- Provided patient care in hospitals, nursing homes, hospice facilities
- Provided meal prep, housekeeping, shopping, errands, companionship
- Documented and submitted 100% services rendered for agency patients
- Traveled to (2) foreign and (9) domestic locations with clients as needed
- Reported emergency events to first responders and management
- Provided therapeutic conversation for those distressed re: their condition
- Prepared weekly progress reports to families re: client condition sent via email
Family Services Assistant
Cincinnati Public Schools
05.2003 - 08.2003
- Assisted parents enroll their children in Head Start
- Referred medical experts to parents for special needs testing
- Led and planned Parent-focused Education forums and workshops
- Established rapport and affinity with teachers, parents and students
- Performed weekly school check-ins and followed up with designated parents
- Communicated with CPS via documentation for 100% of each child assigned
Eligibility Technician
Hamilton County Jobs And Family Services
01.2002 - 05.2003
- Scheduled and conducted interviews with applicants
- Explained scope of available benefits
- Gather required verifications: requesting outstanding documents
- Documented all communication with applicants and entered information into system
- Represented Hamilton County in case of applicant repeal proceedings
- Educated applicants on eligibility outcomes via mail, phone and email
- Awarded 100% food assistance accuracy Q1
Education
Bachelor of Arts -
Mount St. Joseph University
Cincinnati, OHCompletion/ITIL Certification - ITIL/ServiceNow Administration
Per Scholas
Cincinnati, Ohio 12.2020
Certificate of Completion - Business Analyst Requirement Solicitation
MAX Training
Cincinnati, OH06.2017
Certificate of Completion/SQA Certification - Software Quality Testing
Per Scholas
Cincinnati, OH06.2016
Skills
- Active Listening
- Crisis Intervention
- Effective Communication
- Hospitality
- Community Outreach
- Teamwork
- Computer Literacy
Affiliations
- Crossroads Community Church - Oakley
- Hands Against Hunger
- Blacks in Technology
Timeline
Home Health Aide
Homewell & Amada Home Care Services
08.2023 - Current
Technical Consultant
GlideFast, LLC ( A Division Of Apex)
01.2022 - 07.2023
Housekeeper
Crothall Health Care: Client: Children's Hospital
04.2020 - 10.2020
Technical Business Analyst
Client: Caresource
07.2017 - 04.2018
Software Quality Analyst
Client: Caresource
07.2016 - 07.2017
IT Team Member
Thrive Impact Sourcing
06.2016 - 06.2018
STNA Contractor/Private Duty Aide
Self
04.2006 - 04.2016
Family Services Assistant
Cincinnati Public Schools
05.2003 - 08.2003
Eligibility Technician
Hamilton County Jobs And Family Services
01.2002 - 05.2003
Bachelor of Arts -
Mount St. Joseph University
Completion/ITIL Certification - ITIL/ServiceNow Administration
Per Scholas
Certificate of Completion - Business Analyst Requirement Solicitation
MAX Training
Certificate of Completion/SQA Certification - Software Quality Testing
Per Scholas
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