Lauren R. Spencer
Atlanta,Georgia
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Executive Meeting Manager
Crowne Plaza Atlanta Midtown
05.2023 - Current
- Planned and executed major aspects of meeting management.
- Reviewed event bills and collected payment from clients.
- Produced meeting materials, name badges, binders and signage.
- Prepared and maintained attendance records for events for future client solicitation and marketing.
- Designed event specifications to meet organizational needs and objectives.
- Successfully planned and executed meetings and events per year, ranging from 10 to 50 attendees.
- Developed detailed banquet event orders, documenting all aspects of each event.
- Implemented promotions to stimulate repeat business and attract new business travel accounts.
- Developed and distributed event surveys to gather feedback and assess event success.
- Built relationships with customers and community to establish long-term business growth.
Sales Coordinator
Crowne Plaza Atlanta
04.2022 - 05.2023
- Handle interdepartmental communications
- Support work of marketing and sales executives on projects and events
- Create questionnaires and other tools to measure marketing impact of events
- Store and sort financial and non-financial data in electronic form and present reports
- Collaborated with department managers to develop detailed resumes for upcoming groups
- Ensured the precise entry of rooming lists into the appropriate system
- Answered calls, responded to emails, and served as the first point of contact between the company and key customers
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Maintained long-term relationships with high net-worth clients.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
Customer Service Representative
AT&T
01.2021 - 06.2021
- Managed customer service calls ranging from billing and payments to plan changes and upgrades
- Offered customized solutions and resolved issues
- Recommended technology to customers that would improve their AT&T experience
- Created sales opportunities to reach weekly and monthly goals
- Used consultative approach to customers’ needs to deliver personalized recommendations of AT&T products and services
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Guest Relations Expert
Crowne Plaza Atlanta
05.2019 - 12.2020
- Confirmed reservation details, room rates, and room type
- Aided management in resolving guest issues to prevent negative reviews
- Followed up with guest to confirm the quality of stay to raise return rates
- Filed a daily report with all guest issues and followed up
- The employee of month 11/2019
- Trained new employees on hotel standards
- Manages market by counting inventory and finding ways to increase overall sales
- Gathered feedback from guests to improve the overall quality of stay
- Implemented ways to increase feedback among guests
- Served as themain point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed and improved customer service functions for reception and lounge areas.
Education
B.B.A - Marketing
Georgia State University, J. Mack Robinson College of Business
Atlanta, GA12.2023
Skills
- Excellent customer service
- Accurate Documentation
- Strong critical thinking skills -with ability to create effective resolutions
- Excellent Time management skills
- Creativity and Adaptability
- Marketing
- Revenue Generation
- Working with teams of assorted sizes
- Data analysis
- Marketing research
- Efficient use of Microsoft software programs
Timeline
Executive Meeting Manager
Crowne Plaza Atlanta Midtown
05.2023 - Current
Sales Coordinator
Crowne Plaza Atlanta
04.2022 - 05.2023
Customer Service Representative
AT&T
01.2021 - 06.2021
Guest Relations Expert
Crowne Plaza Atlanta
05.2019 - 12.2020
B.B.A - Marketing
Georgia State University, J. Mack Robinson College of Business
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