Lauren Linster

• Sells appropriate recruitment advertising solutions to local businesses to aid them in their recruitment efforts to hire new candidates
• Prospects new customers in Jacksonville area as needed to meet sales goals
• Consistently exceeds sales goals
• Assisted with writing job postings and job descriptions for boards.
• Consistently hit and exceeded sales goals by 20%.
• Devised strategies to perform at required goal level and achieve monthly quota.
• Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
• Listened attentively to client feedback to create stronger relations and shape business.
• Built strong client relationships and provided high value-adding services, resulting in increased company market share.
• Sent clients estimates of costs for advertising products or services and followed up by phone call or email.

• Teaches English to children ages 5-12 based in Beijing, China via webcam session.
• Promoted critical thinking to build subject engagement and interaction.
• Identified, selected and modified instructional resources to meet needs of each individual student.
• Combined students' personal interests with lesson objectives to create student-specific activities.
• Educated students in basics of English grammar and conversational speaking.
• Coached students on English pronunciation and intonation for eloquent conversation.
• Interacted with students and parents via email, instant messaging, threaded discussion and synchronous chat.
• Modified curriculum plans to meet changing student needs.

Lists items online for sale and facilitates a superior customer service experience from initial queries about items to shipping sold items to customers.

• Managed purchasing, sales, marketing and customer account operations efficiently.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Introduced new methods, practices, and systems to reduce turnaround time.

• Primarily responsible for leading coworkers by example and training new-hire employees to appropriate high standard expectations of customer service and achieving “pleasing people” mission statement
• Responsible for creating floor plan charts that rotate all servers and accommodate balance of strong and weaker skill sets among seasoned and newer servers on dining room floor
• 2008 Employee of Year

• Facilitated all new hire paperwork and conducted initial orientation for new employees in all skill positions for entire restaurant
• Coordinated and scheduled interaction between new hires and skill trainers and oversaw training process to ensure that new hires were trained properly
• Also followed up with new hires every shift for added success and company culture acclimation
• Worked with current employees on current and changing standards/new policies to guarantee that all employees were continually striving for highest standards possible.
• Coordinated with department leaders to identify training needs and develop targeted solutions.
• Facilitated high-quality training program delivery to employees and external stakeholders.
• Produced training manuals, presentations and resources for enhanced learning.
• Trained and mentored two-seven new personnel hired to fulfill various roles each month
• Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
• Monitored training reports within learning management system for respective roles to promote initial and annual training completion.

Followed up with customers regarding any pricing and insurance concerns and creates contracts for all customers

• Created and maintained databases to track and record customer data.
• Worked directly with owner to schedule all jobs for two operating crews
• Maintained record of completed jobs with descriptive summaries for billing
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Drafted correspondence and other documents for CEO and department heads in company's voice.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

• Primarily assisted with grassroots programming event coordination activities including event coordination and logistics details, documentation and corporate photography as well as post-event follow up and social media content
• Assisted on all media outreach efforts and relationship management on behalf of clients such as General Motors, Jacksonville Aviation Authority, and Jacksonville
• Transportation Authority, among others; as well as new business outreach as needed.

• Coordinated and executed monthly grassroots programming events primarily for
• General Motors and helped document events using photography and video elements
• Drafted blog content to publish post-event content to share with all event participants and statewide grassroots team on DrivingtheSoutheast.com
• Aided in media outreach and pitching for publicizing events/news for the following clients: General Motors, Jacksonville Aviation Authority, Community Hospice of
• Northeast Florida, and the Jacksonville Transportation Authority
• Created media reports that provided summary of media mentions for clients on a regular basis
• Drafted press releases and media advisories regarding pertinent newsworthy events and information and following media outreach for clients