Lauren Manser
Canandaigua,New York
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position as a Professional Home Organizer. Currently seeking to maintain a part-time position that offers new challenges and elevates interpersonal and organizational skills.
Overview
7
7
years of professional experience
Work History
Wait Staff Member
KiX On Main
11.2021 - Current
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Managed over 40 customers on average each shift within 5 hour time span
- Cultivated warm relationships with regular customers
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Bussed and reset tables to keep dining room and work areas clean
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Set positive tone for entire dining experience as first point of contact for incoming guests
American Sign Language Interpreter
Independent Contractor
05.2016 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Collaborated closely with 10 or more clients per week to better understand entire project scope
- Contracted with over 3 interpreting agencies across Monroe County and 1 out of state agency in Kissimmee, Florida
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
- Manage work schedule, invoices, and correspondences with multiple interpreting agencies
- Proficient with Google and Microsoft Services (i.e Google Drive, Google Docs, Microsoft Suite, etc)
- Provide quality sign language interpreting services to Deaf, Hard-of-Hearing, and hearing community in various settings within Rochester area, in person and remotely.
- Adhere to Code of Professional Conduct and Code of Ethics to ensure client confidentially and provide professional services to all clientele
VRS INTERPRETER
CONVO Communications
02.2019 - Current
- Provide effective onsite video relay service interpreting for over 100 Deaf, Hard-of-Hearing, and hearing customers
- Adhere to national and local interpreting Code of Ethics and Code of Professional Conduct, such as FCC and RID
- Utilized and became familiar with various computer applications (i.e Slack, Zoom, Webex, MS Teams, UltiPro/UGK)
- Demonstrated performance improvement based on organizations weekly data report model.
- Collaborated with other interpreters to cross-check accuracy of interpretations
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language
- Attended training programs to improve professional knowledge and interpretation skills
Education
Bachelor of Science (B.S.) ASL/English Interpretation -
ROCHESTER INSTITUTE OF TECHNOLOGY
Rochester, NY05.2016
Skills
- Clear Communicator
- Order Management
- Detail Oriented
- Self Motivated
- Progressive Thinker
- Team Player
- Adaptable
- Bi-lingual
- Empathetic
Awards
Summa Cum Laude
Languages
American Sign Language
Full Professional
Timeline
Wait Staff Member
KiX On Main
11.2021 - Current
VRS INTERPRETER
CONVO Communications
02.2019 - Current
American Sign Language Interpreter
Independent Contractor
05.2016 - Current
Bachelor of Science (B.S.) ASL/English Interpretation -
ROCHESTER INSTITUTE OF TECHNOLOGY
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