Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Hi, I’m
Laurent Charbonnier
Hampstead ,NC
Summary
Overview
31
years of professional experience
Work History
Casaleña
Restaurant Director
03.2022 - 09.2023
Job overview
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
Self-employed
Personal Chef
01.2013 - 11.2021
Job overview
- Met with client and discussed preferred meals, dietary restrictions and food allergies.
- Shopped at specialty grocery stores to obtain ingredients needed for food preparation.
- Prepared and served meals for small dinner parties and large events and complied with diet requests and special accommodations.
Niaoulargo (summer) Le Viking (winter)
Manager of Seasonal Restaurants
10.2006 - 09.2010
Job overview
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Relais Et Chateaux
Assistant Manager
05.1999 - 09.2005
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
The Berystede Hotel ***
Sommelier, Chef De Rang, Server
09.1992 - 11.1998
Job overview
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served food and beverages promptly with focused attention to customer needs.
- Answered questions regarding menu items and suggested dishes exceeding guest expectations.
Education
School of Hotel Industry, Catering And Tourism Chamalières, France
from Hospitality And Culinary
University Overview
- Professional Development: [Subject]
Skills
- Schedule Coordination
- Staff Management
- Recruitment
- Menu Development
- Customer Engagement
French Army
French Army
- Four years of service
- Served in America and Kuwait
Languages
French
Native or Bilingual
Timeline
Restaurant Director
Casaleña
03.2022 - 09.2023
Personal Chef
Self-employed
01.2013 - 11.2021
Manager of Seasonal Restaurants
Niaoulargo (summer) Le Viking (winter)
10.2006 - 09.2010
Assistant Manager
Relais Et Chateaux
05.1999 - 09.2005
Sommelier, Chef De Rang, Server
The Berystede Hotel ***
09.1992 - 11.1998
School of Hotel Industry, Catering And Tourism
from Hospitality And Culinary
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