Jalen Smith
Orlando
Summary
Operations focused professional with experience coordinating logistics, supporting teams, and managing time sensitive delivery operations in fast-paced environments. Proven ability to troubleshoot issues, support driver performance, onboard new hires, and maintain operational efficiency. Strong communicator with leadership experience across logistics, retail, and property management.
Overview
5
5
years of professional experience
Work History
Operations Manager
Amazon
Orlando, FL
11.2022 - Current
- Coordinated daily dispatch operations for multiple delivery routes, ensuring on-time completion and adherence to company performance standards.
- Monitored real-time route progress and resolved delivery delays, driver issues, and vehicle concerns.
- Served as primary point of contact for emergency and non-emergency operational issues.
- Reviewed delivery data and documentation to identify errors and escalate issues.
- Assisted with onboarding and training new drivers on routing systems, safety protocols, and performance expectations.
- Maintained accurate delivery logs, reports, and documentation to support compliance and operational efficiency.
- Supported drivers to improve productivity, safety, and customer satisfaction.
Property Management Assistant
Hines Rentals
Albany, GA
01.2022 - Current
- Communicated with tenants regarding rent collection, deposits, lease agreements, and property concerns.
- Conducted routine property inspections to identify maintenance issues and compliance concerns.
- Scheduled and coordinated maintenance requests to ensure timely resolution of resident issues.
- Assisted with lease applications, background verifications, and applicant follow-ups.
- Investigated and resolved resident complaints to maintain a positive living environment.
Lead Associate
Wawa
Orlando, Fl
04.2021 - 10.2022
- Supervised and coached team members on daily operational tasks and customer service standards.
- Assisted management with implementing new policies and training staff on updated procedures.
- Addressed customer concerns and resolved issues to maintain high service standards.
- Supported inventory management, vendor invoices, and store organization.
- Maintained a clean, organized, and welcoming store environment.
- SERVSAFE Certified
Education
High School Diploma -
University High School
Orlando, FL05.2020
Skills
- Operations Coordination
- Logistics & Route Support
- Team Leadership & Training
- Incident & Escalation Management
- Performance Tracking & Reporting
- Process Improvement
- Time Management & Prioritization
- Microsoft Excel & Office Suite
- Documentation & Data Entry
- Customer & Stakeholder Communication
Timeline
Operations Manager
Amazon
11.2022 - Current
Property Management Assistant
Hines Rentals
01.2022 - Current
Lead Associate
Wawa
04.2021 - 10.2022
High School Diploma -
University High School