Laurent S. Pinchinat
Virginia Beach,VA
Summary
I am a highly motivated and results-driven IT professional with 8+ years of experience in change management, cybersecurity, desktop support, and IT service management, with a strong focus on problem solving, customer service and technical documentation. Proven ability to lead cross-functional teams while leveraging various technologies to optimize efficiency and customer satisfaction .Demonstrated through experience in technology, business consulting and entrepreneurship, I am eager to leverage my leadership and technical skills to drive economic development and contribute to organizational success.
Core Qualifications
ServiceNow, LANDesk, Incident Management, Problem Management, Change Management, ACAS, HBSS (McAfee ePO), Vulnerability & Patch Management, STIG Compliance, SCCM, Windows Remote Desktop, Active Directory, Hardware/Software Troubleshooting, AV Support, SOP Development, Knowledge Base Management, Technical Writing, Change Coordination, Implementation, Product Owner Communication, ITIL v4, End-User Support, Technical Assistance, Client Relations, Requirements Gathering, Strategy, Data Analysis, Reporting & Metrics
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Technical Writer
AERMOR
Norfolk, Virginia
06.2025 - Current
- Produce high quality documentation that meets applicable governmental standards and is appropriate for its intended audience
- Gather requirements or complex technical topics from various sources into cohesive documents & implement best practices related to information architecture
- Assist with editing of technical documentation for consistent application of style, grammar, content accuracy, readability, format and quality
Change Management Coordinator
Imagine One Technologies
Norfolk, Virginia
10.2021 - 05.2025
- Conducted change request assessments, verifying procedural compliance, information quality, and completeness using ServiceNow (SIAM)
- Facilitated Change Advisory Board (CAB) meetings to effectively communicate changes of IT infrastructure changes & disruptions
- Improved efficiency through knowledge documentation (ie. Desktop User Guide) & streamlined reporting (Dashboards & Weekly Metrics)
Cybersecurity Watchstander Analyst
AERMOR
Norfolk, Virginia
09.2019 - 05.2020
- Maintained & Troubleshooted Navy classified/unclassified systems to identify potential risks and vulnerabilities using ACAS and HBSS (McAfee ePO)
- Configured & Deployed mandated system upgrades and patches, reducing system vulnerabilities
- Monitored endpoint security solutions, ensuring compliance with Security Technical Implementation Guides (STIGS)
Small Business Consultant
SOLO Enterprises LLC
Portsmouth, Virginia
05.2020 - 05.2025
- Provided business consulting & entrepreneurial investment services such as capital funding for small businesses.
- Partnered with various merchants to implement payment processing & software solutions, for sales for small businesses.
- Developed and implemented business marketing strategies to improve revenue growth and customer satisfaction.
Desktop Support Technician
Metropolitan Washington Airports Authority
Washington, District of Columbia
05.2017 - 08.2019
- Provided end user technical support for desktop and laptop computers, resolving hardware and software issues
- Managed and maintained Audio/Visual (AV) equipment, Board of Director conference rooms, and Xerox printers
- Became a lead in projects to remove and replace vMuse / MuFids systems at Reagan National and Dulles International Airports
Technology Intern
Metropolitan Washington Airports Authority
Washington, District of Columbia
05.2016 - 08.2016
- Installed, configured, and updated software on computers and devices using SCCM 2012 deployments.
- Applied root cause analysis to identify and resolve recurring incidents within the ServiceNow ticketing system.
- Developed and improved IT knowledge base documentation (SOPs), reducing help desk ticket volume.
IT Services Technician
Christopher Newport University
Newport News, Virginia
08.2014 - 05.2016
- Provided technical support for classroom technologies and/or walk-in issues, resolving a majority of issues at first contact
- Assisted in the training of educational software and security products to the students, faculty and staff
- Developed custom reporting charts within the LANDesk ticketing system, improving ticket tracking and resolution times
Education
Bachelor of Science - Computer Information Sciences, Business, Psychology
Christopher Newport University
Newport News, VA 08.2012 - 12.2016
Certification
ITIL Foundations v4 Certification
Timeline
Technical Writer
AERMOR
06.2025 - Current
Change Management Coordinator
Imagine One Technologies
10.2021 - 05.2025
Small Business Consultant
SOLO Enterprises LLC
05.2020 - 05.2025
Cybersecurity Watchstander Analyst
AERMOR
09.2019 - 05.2020
Desktop Support Technician
Metropolitan Washington Airports Authority
05.2017 - 08.2019
Technology Intern
Metropolitan Washington Airports Authority
05.2016 - 08.2016
IT Services Technician
Christopher Newport University
08.2014 - 05.2016
Bachelor of Science - Computer Information Sciences, Business, Psychology
Christopher Newport University
08.2012 - 12.2016
Similar Profiles
Jaylen WillisJaylen Willis
Word Processor & Infrastructure Technician III at AERMORWord Processor & Infrastructure Technician III at AERMOR
Timothy White JrTimothy White Jr
Cyber Test Engineer at AERMORCyber Test Engineer at AERMOR
Timothy White JrTimothy White Jr
Cyber Test Engineer at AERMORCyber Test Engineer at AERMOR
Aaliyah WrightAaliyah Wright
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Devin MagnoneDevin Magnone
Examiner at GEICOExaminer at GEICO