Laurent Yah
mount rainier,Maryland
Summary
Adaptable professional with a background in customer service, eCommerce support, and data entry. Strong in communication, problem solving, and maintaining accurate, secure information. Ready to support teams, respond to issues quickly, and help protect business data.
Overview
3
3
Languages
2
2
years of professional experience
Work History
Customer service and Ecomerce Supervisor
Whole Food Market
Washington, District of Columbia
10.2025 - Current
- Managed online order processing to support timely fulfillment and customer satisfaction.
- Addressed customer issues with professional, friendly service, ensuring customer satisfaction.
- Facilitated training for team members on best practices, enhancing service quality and operational efficiency.
- Promoted open communication, encouraging feedback to foster stronger team relations.
- Ensured adherence to company policies and communication goals in all interactions.
- Supported cash handling and register operations during peak shifts.
Customer Service Representative
CVS Caremark
Hyattsville, Maryland
07.2024 - 08.2025
- Responded to customer inquiries promptly, fostering increased satisfaction and loyalty.
- Facilitated conflict resolution by actively listening and providing tailored solutions.
- Delivered accurate information to customers about products and services, contributing to informed purchasing decisions.
- Processed customer account changes accurately, ensuring records remained current and reliable.
Data Entry Intern
Prince George's Community College
Largo MD, MD
09.2024 - 01.2025
- Entered data into databases with precision and consistency, contributing to reliable information management.
- Updated and corrected information to maintain data integrity, supporting accurate decision-making.
- Systematically organized files and documents, improving accessibility and efficiency of information retrieval.
Education
Associate of Applied Science - Cyber Security
Prince George's Community College
Upper Marlboro, MD11-2026
Skills
- Ecommerce management
- Ecommerce strategy
- Market analysis
- Performance tracking
- Data management
- Customer feedback
- Customer support
- Conflict resolution
- Critical thinking
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Limited
Timeline
Customer service and Ecomerce Supervisor
Whole Food Market
10.2025 - Current
Data Entry Intern
Prince George's Community College
09.2024 - 01.2025
Customer Service Representative
CVS Caremark
07.2024 - 08.2025
Associate of Applied Science - Cyber Security
Prince George's Community College