Laureta Graffeo

I manage the day-to-day administrative functions within our Electrolux office, including managing office operations, handling vendor relationships, and providing administrative support to the leadership team, ensuring smooth office operations and efficiency across administrative tasks. I facilitate maintenance and repairs of vacuums, air and water purifiers. I oversee the inventory and procurement of office supplies through the Aerus Electrolux head office. I uphold office cleanliness and safety standards. I handle incoming calls and emails, directing inquiries to the appropriate personnel. Additionally, I maintain accurate records of all company documents, sales and repair invoices, warranties, and inventory, ensuring proper usage and accountability for parts and machinery assigned to sales personnel. I also process salesmen's commissions and payroll, as well as file and pay quarterly sales tax via the New Jersey state website. My role ensures adherence to company policies and procedures.

I provide a comprehensive suite of financial services tailored to individuals and small businesses seeking risk protection and robust asset accumulation strategies. My expertise encompasses essential products such as life insurance, critical illness insurance, long-term care insurance, and a variety of supplemental insurance policies aimed at mitigating financial risk for my clients. Furthermore, I specialize in retirement solutions, highlighting the importance of annuities and Individual Retirement Accounts (IRAs) as viable options for wealth accumulation and financial security. My approach transcends mere transactional interactions; I prioritize the establishment of enduring relationships with my clients. I strive to offer insightful guidance that empowers individuals to improve their financial literacy and enhance their asset protection strategies. This client-centered philosophy ensures that I fully understand their unique financial objectives. The initial consultations serve as a pivotal opportunity to assess each client's specific needs, particularly regarding life or disability coverage. This process involves a comprehensive fact-finding initiative, enabling me to gather pertinent information that informs my recommendations. Following this thorough assessment, I propose tailored financial products and investments—such as Roth IRA annuities—ensuring my clients are equipped with the best possible solutions to achieve their financial aspirations.

Specialized in selling term life, whole life, and universal life insurance policies. Utilized CRM software to manage client relationships and track sales pipeline. Conducted thorough needs analyses to determine the best life insurance solutions for clients. Built a loyal client base through exceptional communication and problem-solving skills. Received multiple client referrals and testimonials praising my dedication to customer service. Collaborated with clients to create customized life insurance plans based on their unique financial goals and risk profiles and educated them on various insurance and investment products to help make informed decisions. Sold life insurance coverage, annuities to clients, consistently meeting sales targets. Conducting annual financial reviews to clients to update their data, financial plans and adjust their investment portfolios as necessary. Providing clients with information and guidance on retirement/estate planning, college funding, tax issues, and wealth management through collaboration with other financial professionals within our company. Prospected for new clients through referrals, networking events and cold calling. Continously improving knowledge and professional skills through on going education and training in financial products, services, and planning techniques. Ensuring compliance with financial regulations and keeping abreast of changes in laws that may affect clients financial planning.

See prior employment history with this company.

My primary responsibilities include the precise scanning of customer items, which requires attention to detail to ensure accurate pricing and inventory control. Processed various payment methods—be it cash, check, credit, or debit efficiently to make sure all transactions are secured and accurate. Provides receipts to customers for transparency in all transactions. I always strive to maintain a positive customer experience by greeting customers warmly and offer assistance where necessary, demonstrating an attentive and service-oriented demeanor. I strictly adhere to company policies and procedures, which safeguard both operational integrity and compliance with relevant regulations such as verifying identification for age-restricted items, ensuring legal compliance. I always keep a clean and organized checkout area as it reflects the company’s commitment to hygiene and enhances the overall shopping experience for patrons. Uphold company

Owned and managed an Asian Food Market. It's a quaint mom-and-pop grocery store in the heart of our community. Despite the inherent challenges and uncertainties that come with taking over an existing business, I was driven by a strong belief in the potential of the store. Over time, recognizing the potential for growth and evolution, I invested in expanding the premises. This transformation included the addition of a kitchen and dining area, allowing us to transition from mini grocery store into offering cooked food, akin to a "Chinese buffet" concept, in a smaller scale and a more focused setting. Our niche became Filipino cuisine, a deliberate choice to cater to the discerning tastes of the local Filipino population residing in towns not limited to Williamstown, Sicklerville, Sewell and Blackwood.

I extend a warm and heartfelt greeting to each and every guest upon their arrival, ensuring that their welcome is sincere and memorable. Our communication is characterized by clarity and positivity, setting the tone for an exceptional experience throughout their stay. Prior to their arrival, I meticulously review guest reservations, blocking rooms strategically in consideration of our esteemed VIPs, repeat visitors, and guests with special requests or package deals. I diligently monitor room availability and oversee the registration process, which includes the coding of keys and the promotion of various marketing initiatives designed to enhance our guests' experiences. During the check-in procedure, I take the time to inquire about the duration of the guests' stay and their specific room preferences. These preferences may include the choice of a room with one King-size bed or two Queen-size beds, as well as floor location, proximity to elevators, smoking preferences, and desirable views—be it an ocean view or a bay view. Moreover, during check-out, I provide thorough assistance with luggage handling, bill settlement, and the application of any available complimentary offers and services. Verify and process credit card transactions, handle cash, make change, and balance assigned banks. Close guest accounts at check-out, ensuring guests satisfaction. For our valet guests, I coordinate with the valet service to ensure a seamless retrieval of their vehicles. Throughout their stay, I engage with our VIPs or frequent guests proactively, ensuring they feel valued and appreciated in every facet of their experience at our hotel/casino. Other duties involved: Answering phones with positive communication, input messages, retrieve mail and packages, and relay information to guests. Stay informed about rates, packages, promotions, in-house groups, closed-out dates, and local attractions. Maintain up-to-date knowledge of property amenities, special events, and local area attractions. Act as a PBX/Reservations Representative, utilizing the switchboard phone system. Deliver guest items as needed and communicate with other departments via telephone or radio. Inform management of any suspicious activity and adhere to hotel emergency procedures.

I manage the calendar, communications, travel arrangements, and other administrative tasks for the company's Chairman including his family's affairs, often handling sensitive information and acting as a key point of contact for internal and external stakeholders related to the Chairman's activities and responsibilities. Scheduling/taking meetings, appointments, and events for the Chairman, including coordinating with other executives and external parties. Managing emails, filtering news articles related to business/personal matter, handling all phone calls, and correspondence, drafting responses on behalf of the Chairman when appropriate. Booking flights, accommodations, and ground transportation for the Chairman's and his family's business/personal trips. Creating agendas, compiling relevant materials, and taking meeting minutes. Managing sensitive documents and data with the highest level of discretion. Acted as a bridge between the Chairman's office and other departments, board members, and external parties. Assisting with special projects assigned by the Chairman, including research and analysis. Oversee the company's annual awarding ceremony known as The Palanca Awards, formally known as the "Carlos Palanca Memorial Awards for Literature." It is a set of prestigious literary awards given to Filipino writers, poets, and playwrights, established to recognize and promote Philippine literature.Usually referred to as the "Pulitzer Prize of the Philippines," it is the country's highest literary honor in terms of prestige.

• Experienced merchandiser with a demonstrated track record of enhancing store sales through strategic product placement and visually captivating displays. Proficient in analyzing consumer trends and utilizing data-driven insights to optimize inventory management. I acquired and applied merchandising strategies that balance customers’ expectations with the company’s needs. I analyze sales figures, customer reactions, and market trends to anticipate product needs and plan product ranges or stock by collaborating with buyers, suppliers and distributors and attending various big exhibits. I maximize customer interest and sales levels by displaying products appropriately. I produce layout plans for stores and maintain store shelves and inventory. I monitor stock movement and consider markdowns, promotions, price changes, clear-outs, etc. I build constructive customer relationships and collaborate with channel partners to build a pipeline and close deals. I remain up to date.

• Provides administrative support by managing calendars, scheduling meetings, handling calls, managing correspondence, preparing documents, processing sales invoices, and maintaining office organization. Focuses on coordinating technical details for software development projects and client interactions. Delivers comprehensive training videos on various software products for clients who are interested in purchasing or learning about our offerings.