Lauretta Smith

Carson,CA

Summary

Proven Administrative and Executive Assistant with a track record of enhancing office operations at Sage Software. Expert in Microsoft Excel and adept at customer service. Skilled in handling confidential information, and for using a proactive approach to streamline executive schedules. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

years of professional experience

Work History

Administrative Assistant

Mattel Toys

04.2007 - 06.2014

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Executive Assistant

Sage Software

09.2001 - 02.2006

Handled confidential and sensitive information with discretion and tact.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Processed travel expenses and reimbursements for executive team and senior management group.

Education

Associate of Arts - Liberal Arts

Marymount California University

Rolling Hills, CA

1994

Skills

Customer Service
Data Entry
Computer Skills
Office Administration
Microsoft Word

Microsoft Excel
File Organization
Microsoft Outlook
Computer Proficiency

Accomplishments

-Before relocating from Indiana to California, I served on the board of the 1st Black-owned cable TV company as the secretary then office manager.

From 1992 to 1996, I gained experience in financial services while working as an insurance agent and financial representative with Primerica Financial Services.

I also worked on the Miracle of Women Committee from 2001 to 2021 in various capacities: registration, treasurer, hotel and vendor liaison, event planning and conference execution. After retirement from the planning committee, I am an active volunteer.

Timeline