Laurette Rarick
Knoxville,IA
Summary
Skilled Coffee Barista with background in high-volume coffee shops. Experience includes crafting specialty espresso beverages, brewing various styles of coffee, and delivering top-notch customer service. Strengths encompass deep knowledge of coffee beans and blends, ability to work under pressure, and exceptional interpersonal skills. In previous roles, have consistently enhanced customer satisfaction by delivering high-quality products in a timely manner.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Coffee Barista/Food Preparation Worker
The Coffee Connection
Knoxville, IA
03.2024 - Current
- Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
- Developed a working knowledge of different types of coffees and teas available in the shop.
- Performed maintenance tasks such as descaling espresso machines and sanitizing surfaces.
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Monitored expiration dates on products to ensure freshness of product served to customers.
- Greeted customers, took orders and answered questions about menu items.
- Prepared hot and cold coffee drinks according to customer specifications.
- Assisted in preparing food items such as sandwiches and pastries for customers.
- Provided excellent customer service by addressing customer complaints promptly and professionally.
- Adhered to all company policies regarding cash management procedures.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Maintained cleanliness of work area, including counters and equipment.
- Operated cash register to process payments from customers.
- Greeted guests with pleasant smile and superior customer service.
Community Association Manager
CCMC
Washington, UT
06.2018 - 10.2023
- Developed and implemented policies, procedures, and regulations for the community association.
- Performed administrative tasks such as filing documents, preparing reports, and responding to inquiries from residents.
- Provided support in developing marketing strategies for selling real estate properties located within the community association's boundaries.
- Coordinated meetings with board members to discuss issues related to the management of the community association.
- Collaborated with board members in creating an annual budget for operating expenses incurred by the Community Association.
- Communicated with local government officials on behalf of the board of directors regarding zoning ordinances or other matters affecting property values within the neighborhood.
- Investigated complaints from homeowners about violations of established rules or regulations.
- Resolved conflicts between residents regarding matters pertaining to rules or regulations within the community association.
- Reviewed contracts submitted by vendors prior to approval by board members.
- Participated in resident forums providing information about new developments taking place in their area.
- Managed contractors hired to perform services such as landscaping or snow removal in common areas.
- Created and maintained financial records, such as budgets, accounts payable and receivable, and payroll.
- Monitored daily operations of staff members responsible for maintaining common areas within the community association.
- Ensured compliance with all applicable laws and regulations governing the operation of a community association.
- Conducted inspections of common areas in order to identify any maintenance or repair needs.
- Demonstrated in-depth knowledge of community rules and regulations.
- Collaborated with board of directors to address financial matters and develop budgetary guidelines.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
General Manager
Community Association Management
St. George, UT
02.2000 - 07.2017
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Supervised employees through planning, assignments, and direction.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Education
Business Management -
Dixoe College
St. George05-1990
Skills
- Quality Standards
- Menu knowledge
- Order Taking
- Display Maintenance
- Workplace Safety
- Inventory Management
Affiliations
- I enjoy cooking and trying new recipes, gardening & spending time with family and friends. I love to visit our mountain cabin in Utah, fishing and exploring new places. I am eager to learn new things and strive ach day to be a better person.
Certification
- I became certified in several education and training classes regarding community association management. CAI (Community Association Institute) which is an international membership organization dedicated to building better communities.
Custom
- Self motivated and able to work independently or within a team.
- Strong sense of urgency and commitment to results.
- Excellent problem-solving and communication skills, both over the phone or in person.
- Valid driver's license and reliable vehicle.
- Basic computer skills
- Ability to read, write and comprehend documents and correspondence.
- Ability to display active listening skills and ask the appropriate questions.
Timeline
Coffee Barista/Food Preparation Worker
The Coffee Connection
03.2024 - Current
Community Association Manager
CCMC
06.2018 - 10.2023
General Manager
Community Association Management
02.2000 - 07.2017
Business Management -
Dixoe College
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