Laurette st fleur
miami,FL
Summary
Behavioral health professional who brings valuable experience in patient care and therapeutic support. Known for facilitating positive outcomes through effective treatment plans and compassionate care. Able to adapt to dynamic environments, collaborating seamlessly with team members to achieve optimal patient results. Skilled in crisis intervention and patient assessment, with focus on empathetic communication and reliability.
Overview
21
21
years of professional experience
Work History
Patient Advocate / Behavior Health Technician
American Addiction Centers Inc
04.2024 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Monitored patient progress throughout treatment course, advocating for adjustments when necessary to optimize outcomes.
- Advocated for patient rights and access to support resources in healthcare settings.
- Implemented best practices in patient advocacy through continuous professional development initiatives.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Developed visual schedules and other supports for clients requiring additional structure during daily activities, increasing independence levels over time.
- Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Monitored and recorded patients' blood pressure to ensure accurate health assessments.
- Monitored patients under the influence of drugs and alcohol.
- Charted on each patient daily.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Supported residential and detox patients through their recovery process.
- Administered urine and breath test collections.
Behavioral Health Technician
Aventura Hospital & Medical Center
11.2015 - 09.2023
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
- Educated families on mental health conditions and available resources, empowering them to better support their loved one''s journey towards wellness.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Collected and tracked vital signs to aid in patient health monitoring and care.
Mental Health Technician
Palmetto General Hospital
12.2003 - 08.2017
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Monitored and recorded patients' blood pressure to ensure accurate health assessments.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Education
High School Diploma -
Saint Michael Academy
New York, NY06-1997
Skills
- Patient rights
- Proactive problem-solving
- Resource utilization
- Hospital patient screening
- Patient registration
- Customer service
- Problem-solving
- Team leadership
- Customer follow-up
- HIPAA compliance
- Organized nature
- Quality assurance
Languages
Spanish, French and Creole
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Healthcare benefits401k matchPaid sick leave4-day work weekCompany CultureFlexible work hoursPaid time offWork-life balanceTimeline
Patient Advocate / Behavior Health Technician
American Addiction Centers Inc
04.2024 - Current
Behavioral Health Technician
Aventura Hospital & Medical Center
11.2015 - 09.2023
Mental Health Technician
Palmetto General Hospital
12.2003 - 08.2017
High School Diploma -
Saint Michael Academy
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