Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Lauri A Smith

Duluth,MN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Caregiver

Private Residence
04.2021 - 04.2023
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Scheduled daily and weekly care hours for client caseload.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Maintained entire family's schedule and organized events.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Completed regular check-ins and progress report for each client.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Customer Service Representative

CLEAResult
09.2018 - 12.2020
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained staff on operating procedures and company services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Answered constant flow of customer calls with minimal wait times.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Small Business Management - Accounting And Business Management

Duluth Business University
Duluth, MN
10.1983

Skills

  • Technical Support
  • Training Development Aptitude
  • Order Processing
  • Senior Leadership Support
  • Critical Thinking
  • Prioritization
  • Professional Telephone Demeanor
  • System Implementation
  • Customer Account Management
  • Active Listening
  • Multi-Line Telephone Operation
  • Customer Relationship Management
  • Customer Service
  • Problem-Solving Ability

Timeline

Caregiver

Private Residence
04.2021 - 04.2023

Customer Service Representative

CLEAResult
09.2018 - 12.2020

Small Business Management - Accounting And Business Management

Duluth Business University

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Lauri A Smith