Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

LAURI BUSH

Tacoma

Summary

Seasoned Mental Health Tech/ Case Manager/ Peer Specialist/Recovery Coach certified with years of hands on experience. Exceptional team player with strong motivation and coaching skills. Hardworking with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments.

Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.

Overview

13
13
years of professional experience
6
6

Certifications

Work History

PACT Case Manager

Comprehensive Life Resources
04.2024 - Current
  • Coordinated comprehensive case management plans to address client needs and facilitate service delivery.
  • Evaluated client progress through regular assessments and adjusted care plans accordingly.
  • Collaborated with multidisciplinary teams to ensure continuity of care and effective resource utilization.
  • Developed and maintained strong relationships with clients, fostering trust and open communication.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.

Homeless Outreach Peer Specialist

Comprehensive Life Resources
02.2023 - 04.2024
  • Facilitated peer support groups to enhance community engagement and foster recovery.
  • Developed individualized action plans tailored to clients' unique needs and goals.
  • Collaborated with multidisciplinary teams to coordinate comprehensive care for individuals.
  • Provided training and mentorship to new peer specialists, enhancing team effectiveness.
  • Assisted in crisis intervention, employing de-escalation techniques to ensure safety and support.
  • Conducted outreach activities to promote mental health resources within the community.
  • Advocated for clients' rights and access to services, improving overall service delivery experience.

Discharge Planner

Recovery Innovations International
06.2021 - 05.2023
  • Developed comprehensive discharge plans ensuring continuity of care for patients transitioning from hospital to home.
  • Collaborated with multidisciplinary teams to assess patient needs and facilitate effective resource allocation.
  • Educated patients and families on post-discharge care instructions, enhancing understanding and compliance.
  • Streamlined communication processes among healthcare providers, improving information transfer and reducing delays in care.
  • Advocated for patients' rights and needs within the healthcare system, ensuring access to appropriate services and support.

MHT/PEER Specalist

Greaterlakes Recovery Center
02.2020 - 05.2022
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Ensured appropriate clinical information is communicated when patients are referred to specialists.
  • Provided excellent service to patients through personable communication.
  • Completed timely data entry of contact information into EPIC system.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Delivered counseling services, including one-on-one, group therapy and Hope and Recovery to average of 15 patients per day.
  • Facilitated peer support groups, enhancing individual recovery experiences through shared insights and coping strategies.

HUC/MHT

Wellfound Behavioral Health Hospital
02.2019 - 02.2022
  • Lead planning and achievement of goals and objectives consistent with agency mission and philosophy.
  • Take ID and Insurance, get patient ready for triage by taking vitals and asking demographic questions.
  • Maritain a multi line phone system
  • Collaborate with multi-disciplinary staff to improve overall patient care and response times.
  • Participate in meetings with department leads to discuss admissions and discharges for residents.
  • Provide excellent service to patients through personable communication.
  • Support patients by self identifying and addressing mental health challenges.
  • Document patient interactions in compliance with HIPAA requirements.
  • Look up and bill patient Insurance for services.
  • Epic, Citrix, Word, Avatar proficiency
  • Cultivate relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Advocate for the clients rights
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.

MHT/Peer Counselor

MDC Metropolitan Developmental Council
03.2017 - 03.2020
  • Help clients deal with substance abuse and mental illness using personal lived experience.
  • Teach clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills. other concerns by delivering personalized counseling support.
  • Quickly respond to crisis situations when severe mental health and behavioral issues arise.
  • Assess mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
  • Develop and optimized treatment plans to help clients continue to progress.
  • Facilitate weekly group sessions focused on various issues to help groups and individuals.
  • Enhance counseling services with multifaceted approach incorporating multiple disciplines.
  • Develop appropriate policies for identification of medically-related social and emotional needs of clients.
  • Organize treatment projects that focused on problem solving skills and creative thinking.
  • Consult with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients.
  • Prepare, serve and clean up meals.
  • Re direct clients safely to their rooms and or seclusion when the time is needed.
  • Keep the milieu safe and positive for all are are there.
  • Advocate for the clients rights

Peer Specalist

Multicare PACT
03.2017 - 03.2019
  • Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
  • Organized treatment projects that focused on problem solving skills and creative thinking.
  • Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
  • Ensured that all information related to individuals was kept strictly confidential and private.
  • Help develop and optimized treatment plans to help clients continue to progress.
  • Facilitated weekly group sessions focused on various issues to help groups and individuals.
  • Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
  • Assessed client goals in a multidisciplinary team setting
  • Advocate for the clients rights
  • Deliver medications and wittiness the clients take their meds daily

Shelter Specialist/MHT Duties

Catholic Community Services Of Western Washington
06.2015 - 03.2017
  • Monitor the shelter as the guests come and go.
  • Prepare, serve and clean up meals.
  • Remove guests when the situation arises.
  • Monitor and assist the guests that continuously live there.
  • Kept a safe environment for the 200+ people in the shelter as well as the outside area.
  • Checked in the mail as well as answered the phones.
  • Called 911 when times were needed for guest safety.
  • Laundered the bedding of the guests daily.
  • Talk with the guests and give recourses as applicable to the situation

Family Housing Specalist

Cathlic Community Services
02.2012 - 11.2015
  • Educated clients and families on tools to communicate better and negotiate issues for improved family relationships.
  • Interviewed clients to assess situations, capabilities and problems.
  • Helped facilitate weekend actives for the families to engage in positive outcomes.
  • Locate recourses as needed and help with the paperwork and making arrangement for rides.
  • Laundry and cooking
  • Monitor the comings and goings of guests
  • Chart on the family interactions and dynamics

Education

Associate of Applied Science - Human Services

Tacoma Community College
Tacoma, WA
09-2025

Skills

  • CNA, Nurse Delegation ,Diabetes, Mental Health and Dementia
  • Recovery Coach, Peer Specialist, Community Health Worker
  • Very efficient in De escalation as well as motivational interviewing
  • Crisis Prevention and Intervention training (CPI)
  • Calm and level-headed under duress
  • Skilled multi-tasker
  • MOAV and Avade trained
  • TANF experience and SOAR certified
  • Culturally competent
  • Clean driving record
  • Case management
  • Conflict resolution

Accomplishments

    Earned Case Aide Certificate, Chemical Dependency Certificate. Certified Peer Certificate, Recovery Coach, WRAP Faciliatator,

Certification

Certified Peer

Case Aide

Chemical Dependency

Recovery Coach

WRAP Facilitator

Timeline

PACT Case Manager

Comprehensive Life Resources
04.2024 - Current

Homeless Outreach Peer Specialist

Comprehensive Life Resources
02.2023 - 04.2024

Discharge Planner

Recovery Innovations International
06.2021 - 05.2023

MHT/PEER Specalist

Greaterlakes Recovery Center
02.2020 - 05.2022

HUC/MHT

Wellfound Behavioral Health Hospital
02.2019 - 02.2022

MHT/Peer Counselor

MDC Metropolitan Developmental Council
03.2017 - 03.2020

Peer Specalist

Multicare PACT
03.2017 - 03.2019

Shelter Specialist/MHT Duties

Catholic Community Services Of Western Washington
06.2015 - 03.2017

Family Housing Specalist

Cathlic Community Services
02.2012 - 11.2015

Associate of Applied Science - Human Services

Tacoma Community College

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LAURI BUSH