Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Lauri Elder

Lauri Elder

Hinesville,GA

Summary

Dynamic and hard-working entertainment industry professional with a unique background rooted in a multi-Grammy Award-winning family. Raised in the Appalachian folk music scene, I have developed valuable skills for the entertainment industry. My exceptional communication skills are my strongest asset, enabling effective negotiation of contracts and deals for artists. Additionally, my extensive experience in marketing and public relations consistently secures bookings for artists at venues lacking live entertainment. As an entertainment professional, I excel in networking and building relationships with industry professionals. I am skilled at coordinating and overseeing event logistics, as well as coaching artists in developing their careers. Thriving in fast-paced environments, I easily adapt to new situations and technologies. Leveraging an artist's digital presence is crucial, while also understanding budgeting and financial management for clients. Love for travel and a flexible schedule are essential for successful artist development and repertoire expansion.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Business Owner

Cupcake Caravan LLC
10.2022 - Current
  • Company Overview: Small Cottage Bakery providing fresh, homemade baked goods locally
  • Small Cottage Bakery providing fresh, homemade baked goods locally

Front Desk

HLC Hotels
04.2022 - Current
  • Company Overview: Front Desk Agent and Concierge at a Historic Boutique Hotel in the historic district of Savannah, Georgia
  • Front Desk Agent and Concierge at a Historic Boutique Hotel in the historic district of Savannah, Georgia

Guest Service Agent

Great Wolf Lodge
10.2021 - 04.2022
  • Ensured an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer

Night Auditor

Hampton Inn by Hilton
10.2019 - 10.2021
  • Responsible for balancing the daily revenue and expense transactions for the hotel; provide exceptional guest service to hotel guests in a professional and genuinely friendly manner; participate as manager-on-duty for the shift

Assistant Branch Manager

Approved Cash Advance
04.2019 - 07.2020
  • Processed credit loan applications and use product knowledge to present loan solutions to current and potential customers
  • Grew account volume through good judgment and effective customer solicitations in the branch and by telephone
  • Minimized delinquent debt by calling customers and collecting on past-due accounts
  • Received, tracked, and posted all payments and fees to customer accounts in compliance with Company Policy
  • Transported money and deposits to and from the bank

Store Manager

Dollar General
04.2018 - 04.2019
  • Recruited and Staffed store
  • Store merchandising by facilitating and/or participating in staging, stocking, and storage of merchandise
  • Inventory Management and Vendor Liaison
  • Provided superior customer service leadership
  • Ensured the safe deposit of all company funds in the designated bank
  • Ensured the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures
  • Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors

Night Auditor

BEST WESTERN PREMIER
10.2017 - 04.2018
  • Responsible for balancing the daily revenue and expense transactions for the hotel; provide exceptional guest service to hotel guests in a professional and genuinely friendly manner; participate as manager-on-duty for the shift

Visual Merchandiser

Target
11.2015 - 10.2017
  • Worked closely with buyers and other merchandisers to plan product ranges
  • Analysed data and trends to predict sales and profits and to assess the sales performance of different ranges
  • Negotiated quantities and delivery timescales
  • Managed levels and distribution of stock handling supply/production problems as they arise
  • Setting stock promotions/price reductions as appropriate

Assistant Manager

Longs Drugs
03.2015 - 11.2015
  • Drove store execution and performance while building consumer loyalty through a focus on excellent customer service
  • When there is no manager onsite, led the store staff, ensures that store operations run smoothly, and was responsible for ensuring the completion of all opening and closing procedures

Paralegal

Coates Frey Tanimoto & Gibson, AAL, LLLC
12.2014 - 03.2015
  • Assisted with the preparation, filing, and service of pleadings
  • Acted as a liaison among all parties including court or other neutrals for scheduling and sharing information
  • Organized and managed documents, including the creation of spreadsheets and retrieval systems
  • Coordinated the collection, review, and production of documents and responding to discovery requests
  • Assisted with trial preparation including the assembly of exhibits, witness binders, and appendices for depositions and court filings
  • Summarized deposition and trial transcripts and exhibits
  • Researched case-related factual issues using in-house files and outside reference sources
  • Compiled information and prepared statistics, charts, graphs, and other summaries to detail the findings

Litigation Manager

Daryl J. Walker Law Firm
03.2010 - 12.2014
  • Created and maintained budget and litigation trackers
  • Developed and implemented processes for receiving, analyzing, responding to, and tracking third-party subpoenas and other information requests
  • Created and implemented processes for preparing litigation reports, including quarterly reports required for audit and financial reporting
  • Reviewed, assessed, and set established litigation policies and procedures
  • Legal research and writing, including preparing correspondence, pleadings, discovery responses, and affidavits
  • Conduct background research, investigation, and interviews while working closely with internal partners and external teams

Paralegal

Correll Law Firm, PC
01.2006 - 02.2010
  • Assisted with the preparation, filing, and service of pleadings
  • Acted as a liaison among all parties including court or other neutrals for scheduling and sharing information
  • Organized and managed documents, including the creation of spreadsheets and retrieval systems
  • Coordinated the collection, review, and production of documents and responding to discovery requests
  • Assisted with trial preparation including the assembly of exhibits, witness binders, and appendices for depositions and court filings
  • Summarized deposition and trial transcripts and exhibits
  • Researched case-related factual issues using in-house files and outside reference sources
  • Compiled information and prepared statistics, charts, graphs, and other summaries to detail the findings

Front Desk Representative

Chetola Resort & Conference Center
06.2005 - 02.2006
  • Welcomed customers and guests in a warm and friendly manner
  • Assisted guests in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
  • Collected payments by accepting cash, check, or charge payments from customers; and made change for cash customers
  • Verified credit acceptance by reviewing and recording customer information and operating credit card authorization systems
  • Balanced cash drawer by counting cash at the beginning and end of the work shift
  • Responded to customer inquiries and requests in a timely, friendly, and efficient manner
  • Acted as the site liaison for the services and sales center
  • Worked collaboratively with other staff, managers, and resources

Director of Housing

Kwanza Family Inn Transitional Housing Facility
10.2004 - 06.2005
  • Provided case management services to assigned participants
  • Functioned as a team member through attendance of weekly staff meetings
  • Assisted participants in applying for Section 8 certificates or other appropriate Housing referrals
  • Assisted and accompanied participants to DSS & Social Security Administration for entitlements, as needed to apply for and secure benefits
  • Provided referrals and linkage of participants as needed to substance use treatment, vocational training, and various community resources

Call Center Operations Manager

Airpage
04.2000 - 10.2004
  • Led a team of call center agents, motivating and coaching them to exceed performance goals
  • Monitored performance, providing specific feedback to meet quality, productivity, attendance, and compliance requirements
  • Identified training needs and skill gaps within my team
  • Administered day-to-day schedules and attendance
  • Resolved escalated customer concerns, balancing excellent customer service with fiscal responsibility
  • Performed annual performance and salary reviews for all team members
  • Reviewed and approved payroll

Education

Bachelor of Applied Science - BASc - Sports and Entertainment Management

Johnson & Wales University
10.2023

Hotel and Tourism Management - Hospitality Administration/Management

New York University
04.2020

Transfer - Cultural Anthropology

Helena College - The University of Montana
04.2018

Legal Assistant/Paralegal -

Western Piedmont Community College
05.2006

Criminal Justice and Corrections -

Wilkes Community College
05.1999

Skills

  • Exceptional Communication Skills
  • Expert Publix Relations Manager
  • Superior Administrative Skills

Certification

Level 2: Excel Yellow Belt

Affiliations

American Hotel and Lodging Association

Languages

Korean
Elementary

Timeline

Business Owner - Cupcake Caravan LLC
10.2022 - Current
Front Desk - HLC Hotels
04.2022 - Current
Guest Service Agent - Great Wolf Lodge
10.2021 - 04.2022
Night Auditor - Hampton Inn by Hilton
10.2019 - 10.2021
Assistant Branch Manager - Approved Cash Advance
04.2019 - 07.2020
Store Manager - Dollar General
04.2018 - 04.2019
Night Auditor - BEST WESTERN PREMIER
10.2017 - 04.2018
Visual Merchandiser - Target
11.2015 - 10.2017
Assistant Manager - Longs Drugs
03.2015 - 11.2015
Paralegal - Coates Frey Tanimoto & Gibson, AAL, LLLC
12.2014 - 03.2015
Litigation Manager - Daryl J. Walker Law Firm
03.2010 - 12.2014
Paralegal - Correll Law Firm, PC
01.2006 - 02.2010
Front Desk Representative - Chetola Resort & Conference Center
06.2005 - 02.2006
Director of Housing - Kwanza Family Inn Transitional Housing Facility
10.2004 - 06.2005
Call Center Operations Manager - Airpage
04.2000 - 10.2004
Johnson & Wales University - Bachelor of Applied Science - BASc, Sports and Entertainment Management
New York University - Hotel and Tourism Management, Hospitality Administration/Management
Helena College - The University of Montana - Transfer, Cultural Anthropology
Western Piedmont Community College - Legal Assistant/Paralegal,
Wilkes Community College - Criminal Justice and Corrections,

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Lauri Elder