Summary
Overview
Work History
Education
Skills
Timeline
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Lauri Gilles

Summary

Accomplished Manager with a proven track record at Total Employment & Management, adept in customer relationship management and financial oversight. Leveraged strong leadership and decision-making skills to drive team performance and operational efficiency, achieving significant profit growth. Excelled in recruiting and mentoring, enhancing team productivity and fostering a positive work environment.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

2025
2025
years of professional experience

Work History

Manager

Total Employment & Managementnt
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed and motivated employees to be productive and engaged in work.
  • Established team priorities, maintained schedules and monitored performance.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved marketing to attract new customers and promote business.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Ensured compliance with federal, state, and local tax laws by staying current on regulations and updating policies accordingly.
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
  • Integrated newly acquired companies into existing payroll systems while ensuring full compliance with relevant tax laws.
  • Reviewed time records for Number employees to verify accuracy of information.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Created organized filing system to manage department documents.
  • Created reports, presentations and other materials for executive staff.
  • Organized and updated databases, records and other information resources.
  • Negotiated and executed contracts on behalf of department.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Verified customer information for orderly, up-to-date online systems.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Organized promotional events and interacted with community to increase sales volume.
  • Attended industry events and conventions to expain sales opportunities.

Owner

High Heels & Hammers
08.2019 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed day-to-day business operations.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

Education

Diploma - General Studies

Centennial High
Portland, IN
06.1982

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Operations management
  • Project management
  • Project planning
  • Customer relationship management (CRM)
  • Conflict resolution
  • Performance evaluations
  • Marketing
  • Financial management
  • Expense tracking
  • Contract management
  • Safety procedures
  • Policy and procedure development
  • Recruiting and interviewing
  • Disciplinary techniques
  • Computer skills
  • Effective communication
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Organizational skills
  • Hiring and training
  • Managing operations and efficiency
  • Customer relationship management
  • Staff training
  • Professional and courteous
  • MS office
  • Active listening

Timeline

Owner

High Heels & Hammers
08.2019 - Current

Manager

Total Employment & Managementnt

Diploma - General Studies

Centennial High

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Lauri Gilles