Lauri Gilles
Beaverton,OR
Summary
Dynamic team leader with considerable experience in managing and leading cross-functional teams. Proven ability to oversee daily operations and develop strategies that improve profitability and customer satisfaction, while maintaining compliance with industry laws and regulations. Skilled in budget management, resource allocation, and supporting diverse teams. Strong problem-solving, leadership, and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Owner
High Heels & Hammers
06.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Consulted with customers to assess needs and propose optimal solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Manager
Total Employment & Management
04.2022 - 12.2024
- Oversaw and conducted interviews and assessed candidates qualifications
- Oversaw internal personnel in sceduling, reporting of applicants, keeping detailed messages on file, following up on new contracts and applicants.
- Ensured that all recruitment activities adhered to labor laws and regulations both internally and for outsourced aemployees
- Negotiated contract terms with employers.
- Maintained detailed records and communicatedions with both employers and applicants
- Ran reports
- Conducted interviews, background checks and UA's
- Developed and executed effective recruitment
- Payroll
- Effectively got involved with outside projects to promote the company, (sponsorship, hiring events, grand openings)
- Posted job descriptions, ads
- Handled conflicts of problems, both internally and with outsourced employees
- Constructed and set up transportation programs for outsourced employees less likely to become employeed
- Kept detailed record of all communications with employers and outsourced employees
Manager
Total Employment & Management
12.2017 - 08.2019
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Improved marketing to attract new customers and promote business.
Education
High School Diploma -
Centennial High
Portland, OR06-1982
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Staff management
- Contract management
- Sales management
- Human resource management
- Labor relations
- Profit and loss
- Hiring and staffing
- Attention to detail
- Decision-making
- Teamwork and collaboration
- Records organization and management
Certification
- Discrimination
- Workplace Violence
- Diversity, Inclusion and Equity
- Communication and Teamwork
- Intercultural Competence
- Giving and Receiving Feedback
- Empathy and Leadership
- Codes of Conduct
- Active Listening
Timeline
Manager
Total Employment & Management
04.2022 - 12.2024
Owner
High Heels & Hammers
06.2019 - Current
Manager
Total Employment & Management
12.2017 - 08.2019
- Discrimination
- Workplace Violence
- Diversity, Inclusion and Equity
- Communication and Teamwork
- Intercultural Competence
- Giving and Receiving Feedback
- Empathy and Leadership
- Codes of Conduct
- Active Listening
High School Diploma -
Centennial High
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