Lauri Harmon

2015-2019 Office manager for family owned gym.

• Accounts Receivable / Billing utilizing Jackrabbit software.
• Prepared information for payroll.
• Prepared schedules for coaches.
• Handled all customer service responsibilities.
• Responsible for handling complaints/issues, if necessary forwarding them onto coaches, owner.
• Arranged office conferences for company employees and parents.
• Recruited, interviewed and made recommendations to owner for new hires.

2001-2015 Gymnastics Coach

• Began coaching Excel/Level 4 gymnasts. Worked up to coaching Level 7 gymnasts.
• Worked with students daily. Teaching skills to compete against other teams/individuals.
• Traveled to different areas six months of the year with students to compete at events.

• Designed and made dried wreaths.
• Sold online through webpage.
• Contacted and met with businesses to sell through local gift shops.

• Performed daily accounting functions for state prison.
• Calculated hours worked for correctional officers to be forwarded onto payroll department.
• Assisted in preparing biennial budget for prison.
• Monitored purchases and sales of prison store.
• Was highly instrumental in facility converting from manual accounting to computerized accounting.
• Converted prison store from manual operation to computerized operation.

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Maintained friendly and professional customer interactions.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.