Lauri Hollingsworth
Barnesville,GA
Summary
Dynamic sales professional with a proven track record at Luxottica Retail, excelling in customer service and team leadership. Recognized for increasing sales revenue through strategic initiatives and fostering client relationships. Adept in cash handling and financial oversight, I thrive in fast-paced environments while ensuring exceptional customer satisfaction.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal oriented by working to improve myself to handle more responsibility by working as cashier to bookkeeping to Service Desk Supervisor at Home Depot.
Overview
19
19
years of professional experience
Work History
Sales Associate
Bluegreen Vacations
05.2021 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Built relationships with customers to encourage repeat business.
Sales Manager
Luxottica Retail
03.2019 - 10.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Service Desk Supervisor
The Home Depot Inc
06.2007 - 08.2017
- Promoted a customer-centric approach among team members, emphasizing empathy, active listening, and effective problem-solving skills in all interactions with users.
- Optimized resource allocation by analyzing workload trends and adjusting staffing levels accordingly.
- Trained mentored, and supervised a team of service desk technicians for optimal performance and productivity.
- Conducted regular performance reviews for staff development, setting individual goals aligned with department objectives and providing constructive feedback on areas needing improvement.
- Boosted employee engagement levels by recognizing outstanding performances and fostering a positive work environment.
- Enhanced customer satisfaction rates by consistently providing exceptional support and timely resolutions to issues.
- Collected room deposits, fees, and payments.
Office Manager
Angle-wings Transport
03.2005 - 06.2007
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
GED -
Fayette County High
Fayetteville, GA05-1987
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Cash handling
- Money handling
- Cash register operation
- POS system operation
- Financial records oversight
Timeline
Sales Associate
Bluegreen Vacations
05.2021 - 11.2023
Sales Manager
Luxottica Retail
03.2019 - 10.2021
Service Desk Supervisor
The Home Depot Inc
06.2007 - 08.2017
Office Manager
Angle-wings Transport
03.2005 - 06.2007
GED -
Fayette County High
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