Summary
Overview
Work History
Education
Skills
Employee Recognitions
Timeline
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LAURI JOWERS

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

17
17
years of professional experience

Work History

Myhealth PSR

Atrius Health
10.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Manage patient inquires such as concerns related to appointments, care, and general medical information.
  • Utilizing EMR while problem solving and accessing relevant patient information.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Admin Assistant

Hebrew SeniorLife
01.2023 - 09.2023
  • Worked closely with the director of academic programs to ensure all onboarding criteria's were met.
  • Scheduled appointments, meetings and events for management staff.
  • Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Oversaw necessary onboarding activities, addressing questions to speed up process.
  • Assisted with pre-screening interviews and presenting candidate recommendations to management.
  • Organized and maintained confidential records for office employee files, health records and protected information.
  • Maintained applicant profiles and information in applicant tracking system.
  • Aided communication between candidate and hiring manager, reaching out to candidates directly.
  • Communicated with applicants to maintain engagement during recruiting.
  • Planned and presented training and mentoring to new team members.
  • Motivated and inspired employees to achieve goals and meet business objectives.
  • Determined training needs of each student through academic assessments.
  • Addressed student inquiries and concerns related to curricula, course content and class schedules.
  • Adapted curriculum to fit program participants' abilities and needs, using pre-assessments followed by in-progress assessments to confirm learning fulfillment.
  • Established training program objectives and created related curricula and learning materials.
  • Formatted text and graphics for blog posts, newsletters and other materials utilizing Canva.
  • Created learning materials, sign up sheets and flyers with QR codes for easy reference.

Referral Coordinator

Atrius Health
05.2018 - 12.2022
  • Process over 60 to 100 internal & external referrals for patients with specialists visits
  • Create smart phrases for support staff to enter correct referral information
  • Obtain prior authorization from health insurance companies for imaging exams as well as cardiology testing
  • Coordinate patient appointments for neurology testing and sleep studies
  • Support doctors and patients in synchronizing appointments, authorizations, and tests taking place in different clinics
  • Communicate with patients to ensure follow-through with referrals
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling
  • Scheduled appointments with specialists on behalf of clients
  • Assisted clients in locating resources that accepted various insurances
  • Built professional relationships with external service providers
  • Trained 5-10 staff on referral and intake process
  • Called insurance companies to get eligibility and benefit information on behalf of patients
  • Supported providers in outpatient medical office through coordinating all administrative operations
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.

Medical Assistant

Atrius Health
06.2008 - 05.2018
  • Record patients' medical history, vital statistics, or information such as test results in medical records
  • Authorize drug refills and provide prescription information to pharmacies
  • Perform routine laboratory tests and sample analyses
  • Perform general office duties, such as answering telephones for busy call center, taking dictation, or completing insurance forms and prior authorizations
  • Greet and log in patients arriving at fast paced office and clinic
  • Schedule same day sick appointments, and annual exams for patients
  • Check inventory and order medical, lab, or office supplies and equipment
  • Answer telephones and direct calls to appropriate staff
  • Receive and route messages or documents, such as laboratory results, to appropriate staff
  • Train and interview new hires for medical secretary and medical assistant roles
  • Process incoming referral requests from patients and outside facilities
  • Supported providers in outpatient medical office through coordinating all administrative operations
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
  • Organized charts and reports for office and patient needs
  • Coordinated front office duties, including customer service, patient scheduling and billing
  • Enhanced office efficiency by handling 100+ callers per day
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Completed skilled administrative work to support all office staff and operational requirements
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
  • Participated in MDI board projects

Education

Some College (No Degree) - Health Care Administration

Southern New Hampshire University
Hooksett, NH

Medical Assistant Certificate - Medical Assist.

Bryman Inst.
Brighton, MA

Bachelor of Science - Health Administration

Columbia Southern University
Orange Beach, AL
10-2025

Skills

  • Knowledge of clinical terminology
  • Familiarity with insurance products
  • Patient care assistance
  • Proficient in scheduling software
  • Insurance verification processes
  • Insurance approval coordination
  • Procedures for gathering social history information
  • Engaging with team members
  • Evaluating client needs
  • Establishing collaborations with outside entities
  • Experienced with Microsoft Office applications
  • Detail-oriented project coordination
  • Systematic file management
  • Handling multiple phone inquiries efficiently
  • Workforce training and integration
  • Skill enhancement coach
  • Epic application assistance
  • Proficient in Citrix applications
  • Experienced in MS Word applications
  • Experienced document proofreader
  • Skilled in technology integration
  • Experienced with Microsoft Office applications
  • Timely appointment management
  • Strong written communication skills
  • Strategic task management
  • Multi-line communication expertise
  • Office equipment management

Employee Recognitions

  • Diamond Award Recipient - 2011
  • Outstanding Teammate Award Recipient - 2018
  • Ovation Award Recipient - 2019

Timeline

Myhealth PSR

Atrius Health
10.2023 - Current

Admin Assistant

Hebrew SeniorLife
01.2023 - 09.2023

Referral Coordinator

Atrius Health
05.2018 - 12.2022

Medical Assistant

Atrius Health
06.2008 - 05.2018

Some College (No Degree) - Health Care Administration

Southern New Hampshire University

Medical Assistant Certificate - Medical Assist.

Bryman Inst.

Bachelor of Science - Health Administration

Columbia Southern University

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LAURI JOWERS