- I enjoy helping others and giving back to the community
Lauri Kalantari
MV Direct Client Service Specialist
Barre,VT
Summary
Dynamic customer service professional with a proven track record at the Dept Of Motor Vehicles, excelling in telephone skills and empathetic client relations. Recognized for enhancing customer satisfaction through effective communication and efficient issue resolution, while managing payments and documentation with precision. Committed to fostering positive experiences and building lasting client relationships.
Overview
35
35
years of professional experience
Work History
MV DIRECT CLIENT SERVICE SPECIALIST 1
Dept Of Motor Vehicles
01.2001 - Current
- Delivered exceptional service by effectively addressing all customer inquiries.
- Maintained accurate records of client interactions to enhance team collaboration.
- Resolved complaints promptly, promoting customer satisfaction and encouraging repeat business.
- Contributed to marketing materials that highlighted service value for prospective clients.
- Greeted callers warmly, ensuring positive experiences for customers.
- Collaborated with team members during peak hours to optimize workflow and guest satisfaction.
- Followed up on resolved issues to uphold high standards of service.
- Delivered exceptional customer service through timely responses and personalized follow-up communications.
- Accepted and processed payments, updated accounts and issued receipts.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Waitress Trainer
Shoney's Restaurant
01.1990 - 01.2001
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Evaluated trainees'' progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
- Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Education
GED -
Twinfield High School
Marshfield Vt06-1981
Skills
- Telephone skills
- Strong empathy
- Money handling
- Exceptional communication
- Paperwork processing
- Document management
- Email etiquette
- Computer skills
- Data entry
Interests
Timeline
MV DIRECT CLIENT SERVICE SPECIALIST 1
Dept Of Motor Vehicles
01.2001 - Current
Waitress Trainer
Shoney's Restaurant
01.1990 - 01.2001
GED -
Twinfield High School
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