Lauri McConkey
Palm Bay,FL
Summary
Guest-focused professional with a proven track record of excelling in operational efficiency, employee training and guest satisfaction.
Successful in vendor coordination and budget management, fostering collaborative teams for sustained growth.
Eager to contribute to team success and further develop professional skills with a positive attitude and commitment to continuous learning.
Resourceful problem-solver; coordinating and monitoring operations across various departments.
Overview
15
15
years of professional experience
Work History
Manager Director
Atlantis Realty and Management, LLC
04.2020 - Current
- Successfully guiding our 3 companies through periods of transition and growth.
- Recruited, interviewed and onboarded new employees with performance training, accountability and motivation for on-time and efficient results.
- Created and maintained daily/monthly calendars and schedules. Cross trained where necessary.
- Used company expertise, customer service skills and professional demeanor on all guest reservations.
- Negotiated contracts with vendors, securing favorable terms that reduced overall costs.
- Managed company budgets, including payroll; ensuring financial stability and long-term profitability.
Owner/ Operator
D & L Designs2
09.2010 - 12.2019
- Managed day-to-day business operations; obtained permits/licenses and kept accurate records.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Negotiated contracts with vendors and clients to secure favorable terms for the business.
- Maintained a professional image, consulted with customers to assess needs and propose optimal solutions.
Education
High School Diploma -
Southern Regional High
Manahawkin, NJAssociate of Arts -
The King's College
Briarcliff Manor, NYSkills
- Employee training with team coordination
- Operational efficiency management
- Organizational development
- Customer engagement
- Collaborative leadership
- Vendor coordination expertise
- Financial monitoring
- Brand management
- Professional courtesy
- Budget management
- Analytical problem-solving
- Proficient in managing multiple tasks
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Duo Work
Highly qualified and dedicated husband and wife Apartment Manager Team with over 10 years of combined experience in residential property administration and maintenance.
Proven track record of success in increasing occupancy rates, improving tenant satisfaction and maximizing property value.
Timeline
Manager Director
Atlantis Realty and Management, LLC
04.2020 - Current
Owner/ Operator
D & L Designs2
09.2010 - 12.2019
High School Diploma -
Southern Regional High
Associate of Arts -
The King's College
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