Lauri Namnath
Summary
Instructional Design Manager skilled in building relationships and communicating complex concepts. Leads design team strategy to develop and accomplish team goals. Drives initiative and demonstrates excellent organization and communication in fast-paced dynamic environment and collaborates with cross-functional stakeholders for greatest potential impact.
Overview
17
17
years of professional experience
Work History
Instructional Design Manager
Vallarta Supermarkets
05.2022 - Current
- Manages the development and implementation of English and Spanish courses featuring leadership, role specific skills and behaviors, food and equipment safety, compliance, and onboarding
- Develops and executes the Vallarta Academy training strategy to support new and existing store Team Members, Managers, Senior Leadership, and corporate employees
- Consults with Senior Leadership to identify department needs and desired outcomes, and recommends training options
- Develops and manages the training rollout calendar including prioritization, resources - internal and outsourced, and modifications
- Implemented and leads design strategy meetings to foster ideation and collaboration amongst the Instructional Design team
- Leads and mentors team of Instructional Designers responsible for the on-time delivery of engaging and effective training
- Manages Instructional Design, LMS, and Language Translation vendor relationships, which includes executing the MSA and SOW, invoicing, project management, course reviews and feedback
- Designs, develops, and implements training solutions
Manager, Instructional Design
P.F. Chang's China Bistro
08.2020 - 05.2022
- Managed the development, implementation and integration of all training solutions in a high volume, fast paced, constantly changing environment to support company owned restaurant operations, restaurant Team Members and Managers, Multi-Unit Leaders, and Executive Leadership
- Consulted with Executive Leadership and key stakeholders to understand their training needs and anticipated goals to ensure appropriate training strategies are used to achieve desired outcomes
- Maximized performance by monitoring daily activities and mentoring Team Members.
- Oversaw annual Compliance training for 15,000+ employees, ensuring programs included correct state required courses and audiences, and achieved timely completion through monitoring and reporting
- Evaluated training effectiveness using surveys, focus groups, KPIs, CSAT scores and general feedback and provides recommendations for enhancements to leadership
- Led LMS migration effort: defined business processes, performed user acceptance testing, validated learning content and learner records, established report definitions, and created learning campaigns to auto-assign learning to audiences
- Managed the relationship with Instructional Design vendor
Learning and Development Manager
Dine Brands Global
02.2019 - 08.2022
- Led the development, implementation and integration of training programs to support franchised and company owned restaurants to ensure the client's and business' goals were met
- Oversaw the design and development of eLearning, virtual and instructor led training courses, as well as the brand's first virtual training workshops for high-performing Multi-Unit Leaders
- Managed and trained the Summer Intern on the ADDIE process, training plans, design documents and facilitation, as well as provided guidance, project feedback, performance reviews and an exit interview
- Fostered relations with vendors and managed all aspects of communication on matters including budgeting, price negotiations, project scope, workflow, feedback and performance management
- Consulted with departmental leaders to assess training needs, effectiveness, performance goals, and solutions for improvement
Senior Instructional Designer
Dine Brands Global
08.2017 - 02.2019
- Designed and implemented virtual training curricula for leadership workshops, as well as the first micro-learning modules to spur continual development of team members
- Developed and implemented Level 1 evaluations, with direct feedback from users and a Top 2 Box score of 91%
- Collaborated with Senior Leadership to address strengths and opportunities of team members, and propose learning solutions to positively impact guests' overall satisfaction
Senior Performance Consultant
Entelechy Inc
02.2016 - 04.2017
- Supported the performance and business development of clients, assessed their training needs and determined appropriate training solutions to meet their business needs
- Designed and developed leadership development and training programs using blended learning methods, such as conference calls, webinars, eLearning modules, virtual instructor led trainings
- Facilitated virtual instructor led training sessions to global audiences of mid-level and executive leadership professionals
Senior Instructional Designer/HRD Specialist
Sprint Inc
06.2007 - 02.2016
- Designed and developed training programs for Virgin Mobile, assessing and analyzing the client's business needs, coaching trainers, facilitating various training sessions
- Collaborated with Apple subject matter experts, overseeing the design and development of all Apple products launched within the prepaid business segments, under the confidentiality of an NDA
- Responsible for a 9 % increase in QA ratings, an 18% increase in written assessments, and an above average rating in 85%+ of Level 1 evaluations
- Led the vendor selection and management processes, including the comparison of vendor costs, SOW's, contract and price negotiations, and the final selection process of vendors
Education
Business Administration
El Camino College
Skills
- People Management
- Leadership
- Strategic Planning
- Coaching & Feedback
- Client & Vendor Relations
- Managing Budgets
- Project Leadership
- Business Analysis
- Resource Management
- Process & Performance Improvements
- Critical Thinking
- Problem-Solving
- Team Building
- Instructional Design & Development
- Articulate 360
- Lectora
- Adobe Captivate
- Information Mapping
- Saba & Adobe Connect Virtual Classroom
- Microsoft Office Suite
- Smartsheet
- Kanban
- Asana
Accomplishments
- Seven Habits of Highly Effective People Workshop
- Emotional Intelligence Workshop
- Certified Everything DISC Trainer
- ASTD - Test Design and Delivery Workshop
- Darryl L Sink & Associates -The Course Developer Workshop
Timeline
Instructional Design Manager
Vallarta Supermarkets
05.2022 - Current
Manager, Instructional Design
P.F. Chang's China Bistro
08.2020 - 05.2022
Learning and Development Manager
Dine Brands Global
02.2019 - 08.2022
Senior Instructional Designer
Dine Brands Global
08.2017 - 02.2019
Senior Performance Consultant
Entelechy Inc
02.2016 - 04.2017
Senior Instructional Designer/HRD Specialist
Sprint Inc
06.2007 - 02.2016
Business Administration
El Camino College
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