LAURI PALUMBO

• Controlled 13M in receivables ranging from VA accounts, local, state government insurances, rehabilitation and vocational facilities.
• Managed timely collections of approximately 50 Mobility works stores located in various places throughout United States.
• Reduced overall collections 120 days by 9% in 3rd quarter of 2020.
• Exceeded collection of company metrics by 15% from stated budget guidelines June-December 2019 reducing 60–90-day receivables. Reduced bad debt 6% 1st and 2nd quarters of 2019.
• Helped developed and implemented ways of expediting claim documents involving one-time grants with adaptive equipment conversions.
• Reviewed and corrected claim packages containing approvals, bills of sale and invoicing for VA processing.
• Ensured seamless transition and transaction of payments to regional offices before 45 days.
• Established vital and meaningful diplomatic relationships with Prosthetics Chiefs, Prosthetic representatives and financial administrators within VA organization.
• Carried out day-day-day duties accurately and efficiently
• Maintained energy and enthusiasm in fast-paced environment.

• Managed and collected 94-104M portfolio.
• Effectively routed incoming and outgoing customer calls. Followed up on past due accounts processed payments and resolved customer disputes.
• Ability to negotiate customers' financial situations for possible losses and discussed budget guidelines putting them back in current status.
• Kept bad debt below stated budget guidelines month over month.
• Provided top- notch quality customer service pertaining from prime to subprime accounts.
• Strong customer service which built future relationships with clients.
• Excellent organizational, multitasking and skip tracing skills.
• Used analytical skills by explaining and educating customers regarding their pay habits and explained transaction histories.
• Promoted to Senior Loan Servicing Counselor in 2015

MCPC Inc- Strongsville, OH

• Collectively reduced commercial receivables by 38% in 1st quarter such as bad debt and escalated items,
• Worked in call center environment handling manual and dialed outbound calls.
• Negotiated to collect balance in full.
• Improved customer payment compliance through negotiating mutually agreeable repayment plans.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

• Remained updated with latest information related to mortgage products and services being offered.
• Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
• Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
• Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions,
• Presented outstanding achievement award in 2004-2005. Promoted to loan processor in 2005

• Collected between 25K to 2M in receivables. Managed over 13M in receivables and collected 3M in past due accounts.
• Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
• Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
• Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.