Lauri Ridley
McDonough,GA
Summary
Well-qualified Dispatcher and Truck Load Coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
22
22
years of professional experience
Work History
Dispatch Local
KLLM Transportation Services
02.2013 - 01.2024
- Streamlined dispatch operations by implementing efficient scheduling and routing practices.
- Enhanced customer satisfaction through timely and accurate communication with drivers and clients.
- Reduced response times by effectively prioritizing and assigning tasks to appropriate personnel.
- Collaborated with management to develop strategies for improving overall dispatch efficiency.
- Training of new dispatchers, ensuring a consistent level of service across the team.
- Contributed to increased on-time delivery rates by closely monitoring driver progress and adjusting routes as needed.
- Worked proactively to resolve potential issues before they escalated, minimizing delays and disruptions.
- Leveraged strong knowledge of local geography to optimize routes and decrease transit times.
- Coordinated with other departments to ensure seamless integration between dispatching activities and wider company operations.
- Provided reliable support during emergencies, promptly deploying necessary resources while maintaining clear communication lines among all parties involved.
- Managed complex logistics, ensuring optimal utilization of available assets and personnel for maximum productivity.
- Developed strong relationships with drivers, fostering a positive work environment that led to increased employee retention rates.
- Efficiently managed high call volumes while maintaining composure and professionalism under pressure.
- Ensured compliance with relevant regulations by diligently monitoring driver hours and vehicle maintenance schedules.
- Cultivated excellent problem-solving skills through handling unique challenges in the fast-paced dispatch environment.
- Navigated diverse software programs used for tracking deliveries, updating route information, and managing client requests.
- Served as a valuable resource for both drivers and customers seeking assistance or guidance on various logistical issues.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of all divisions of fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation, and assigned personnel.
Truckload Coordinator
NPL Logistics
10.2010 - 01.2013
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Used job-related software to draft and finalize written correspondence and documentation.
- Gathered and organized materials to support operations.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Negotiated contracts successfully with vendors securing favorable terms while upholding high-quality standards.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Dispatch / Truck Load Coordinator
Sunward Trucking/ Rockford Manufacturing
08.2001 - 04.2010
- Supported sales team by providing accurate quotes on shipping costs, helping secure new business contracts.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Coordinated efficient driver schedules to minimize downtime and optimize productivity.
- Managed transportation logistics for timely delivery of goods to customers, resulting in increased customer satisfaction.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Conducted regular audits on freight invoices, ensuring accuracy in billing practices.
- Developed comprehensive load plans that maximized space utilization within trucks and trailers.
- Enhanced load coordination efficiency by streamlining communication between dispatchers, drivers, and warehouse staff.
- Tracked orders and notified customers of status or potential delays.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Maintained detailed documentation for all loads coordinated, facilitating clear communication among stakeholders involved in the shipping process.
- Streamlined route planning for improved fuel efficiency and reduced transportation costs.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Established strong relationships with carriers, negotiating favorable rates for company shipments.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Delivered services to customer locations within specific timeframes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
Education
Biology
GA Perimeter College
Dekalb County GASkills
- Database Management
- Service Coordination
- Mentoring and Coaching
- Resource Monitoring
- Dispatch Coordination
- Cost Determination
- Route Planning and Adjustment
- Decision-Making
- Load Balancing
- Dispatching procedures
- Transportation Regulations
- Delegating Work
- Updating logs
- Prioritizing calls
- Training and Development
- Message and Work Order Transfer
- Regulatory Compliance
- Dispatch Software Proficiency
- Effective Communications
- Security measures
- Driver support
- Vehicle tracking
- Verifying coverage
- Route Navigation
- Creative Thinking
- Fleet Management
- Customer Relations
- Microsoft Office
- Incident Reporting
- GPS Navigation
- Customer Service
- Routing orders
- Problem Resolution
- Microsoft Word
- Computer Skills
- MS Office
- Calm Under Pressure
- Active Listening
- Excellent Communication
- Self-Directed
Timeline
Dispatch Local
KLLM Transportation Services
02.2013 - 01.2024
Truckload Coordinator
NPL Logistics
10.2010 - 01.2013
Dispatch / Truck Load Coordinator
Sunward Trucking/ Rockford Manufacturing
08.2001 - 04.2010
Biology
GA Perimeter College