Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Won the parking pass for receiving the most patient compliments on my unit
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Lauri Stewart

McDonough,GA

Summary

Compassionate Registered Nurse with two years experience at Piedmont Henry Hospital as a postpartum RN, excelling in patient care and education. Demonstrated strong clinical judgment and effective communication, enhancing patient satisfaction ratings. Skilled in medication administration and patient monitoring, fostering a safe healing environment while mentoring new staff to improve unit efficiency.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Registered Nurse

Piedmont Henry Hospital
08.2023 - Current
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule for infants post circumcisions.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
  • Reduced medication errors through thorough double-checking of prescriptions and dosages.
  • Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
  • Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
  • Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
  • Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
  • Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
  • Created an efficient shift handover process which improved continuity of care between nursing shifts.
  • Managed patients recovering from medical or surgical procedures.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Educated family members and caregivers on patient care instructions.
  • Monitored patient reactions after administering medications and IV therapies.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Improved patient satisfaction by providing compassionate and personalized care to mothers and babies during postpartum recovery.
  • Reduced the risk of complications by educating new mothers on proper breastfeeding techniques and infant care practices.
  • Provided culturally competent care, respecting patients'' diverse backgrounds, values, beliefs, and individual needs.
  • Contributed to improved patient outcomes by implementing evidence-based practices and staying informed of the latest research on maternal and infant health.
  • Provided emotional support for new parents facing challenges such as postpartum depression or anxiety related to parenthood adjustments.
  • Enhanced patient safety by closely monitoring vital signs and promptly addressing any concerns or changes in condition.
  • Strengthened patient trust through effective communication, empathy, and active listening skills during all interactions.
  • Managed care of the postpartum mother and the newborn following delivery including lab work, assisting with breast and/or bottle feeding, emotional support, medication administration, and providing education and support to assist families with transitioning from the hospital to home.
  • Monitored postpartum patients for hemorrhage and provided urgent treatment if needed.
  • Provided care for post gynecological surgery patients according to physician orders.
  • Floated to Labor and Delivery Unit to care for postpartum magnesium patients and floated to NICU to assist with care of stable NICU infants.

Server

Cracker Barrel Old County Store
10.2013 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.

Employee Training Coordinator

Cracker Barrel Old County Store
06.2018 - 06.2019
  • Monitored progress of trainees, providing constructive feedback and additional support when necessary to ensure success in their roles.
  • Collaborated with department managers to identify skill gaps and create targeted training plans.
  • Developed customized training materials tailored to various job roles for improved skill development.
  • Supported the managers during rush hours.
  • Organized and held new training orientations, set up their pay cards and rates, put them on the schedule, and ensured they had the proper training for the position they were hired for.

Sandwich Artist

Subway
05.2009 - 12.2013
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Increased repeat customer visits by providing friendly and engaging service.
  • Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Opened the store and prepared all bread, meats and veggies for the day.
  • Closed the store and ensured everything was restocked, clean, and set up for success for the next day.
  • Made sure the safe was in balance as well as the cash register.
  • Unloaded the delivery truck and verified we received the proper amount that was ordered for each item as well as put away the delivery making sure to follow the FIFO method.

Education

Associate of Science - Nursing

Southern Crescent Technical College
McDonough, GA
05-2023

High School Diploma -

Jasper County High School
Monticello, GA
05-2011

No Degree - Nursing

Gordon State College
Barnesville, GA

Skills

  • Medication and IV administration
  • Medication administration
  • Direct patient care
  • Patient assessments
  • Documentation and charting
  • Patient assessment
  • Strong clinical judgment
  • Patient education and counseling
  • Patient and family advocacy
  • Patient care
  • Compassion and empathy
  • Patient monitoring
  • Intravenous therapy
  • Licensed RN
  • Taking vitals
  • Precepting
  • Patient discharge
  • Maintaining privacy
  • Vaccine administration
  • EPIC use
  • Breastfeeding support
  • Newborn care
  • Postpartum care
  • Neonatal resuscitation
  • Evidence-based practice
  • Blood transfusion
  • Time management
  • Multitasking
  • Compassionate and caring
  • Basic life support
  • Excellent communication
  • CPR certification
  • Organizational skills
  • Blood draw and sample collection on infants
  • Clear patient communication
  • Calm under pressure

Accomplishments

  • Documentation - Ensured charting accuracy through precise documentation.
  • Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
  • Assessed and verified infant's respirations/difficulty feeding which in return the infant was transferred to the NICU due to having a cleft palate.

Certification

BLS

NRP

STABLE

Timeline

Registered Nurse

Piedmont Henry Hospital
08.2023 - Current

Employee Training Coordinator

Cracker Barrel Old County Store
06.2018 - 06.2019

Server

Cracker Barrel Old County Store
10.2013 - 01.2023

Sandwich Artist

Subway
05.2009 - 12.2013

Associate of Science - Nursing

Southern Crescent Technical College

High School Diploma -

Jasper County High School

No Degree - Nursing

Gordon State College

Won the parking pass for receiving the most patient compliments on my unit

My manager kept a tally on how many compliments each nurse received as she did her rounding before the patient was discharged over a span of 3 months and I ended up having the most compliments. In return I was granted a parking pass where I could park in the parking deck instead of the designated employee parking lot. 

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