Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
StoreManager

Lauri Taipala

Redford,MI

Summary

Dynamic and adaptable professional with a proven track record at Arbor Pharmaceuticals, excelling in problem-solving and team collaboration. Leveraged expertise in maintenance management and exceptional communication skills to enhance operational efficiency and foster positive relationships. Achieved significant improvements in customer satisfaction and team productivity without exceeding a 5% error rate.

Overview

36
36
years of professional experience

Work History

Parks Maintenance Worker Seasonal

City Of Southfield, MI
04.2009 - Current
  • Participated in training programs to enhance skills, ensuring continuous improvement in job performance.
  • Operated a variety of tools and machinery for tasks like trimming trees, repairing fences, painting picnic tables, fixing Kept grass, trees and landscaping beds in professional condition with regular care. resulting in well-maintained parks'' grounds.
  • Handled minor repairs on park equipment ensuring that all facilities function efficiently.
  • Improved park aesthetics with meticulous attention to detail in litter removal and upkeep of benches, signs, and other infrastructure.
  • Checked on safety and operation of park equipment every week.
  • Ensured timely completion of assigned tasks by adhering to schedule set by supervisors.
  • Enhanced park visitor experience by maintaining clean and safe facilities, pathways, and recreational areas.
  • Preserved natural habitats through careful landscaping, pruning, and removal of invasive species.
  • Contributed to team efforts in emergency situations such as storm damage clean-up or search-and-rescue operations.
  • Conducted regular inspections of playground equipment to guarantee safety compliance and prevent accidents.
  • Secured park gates or doors at closing time and unlocked at opening.
  • Monitored inventory levels for necessary supplies/tools required for parks maintenance work.
  • Maintained athletic fields for area youth and adult leagues.
  • Installed and moved temporary structures for different types of events.
  • Reduced maintenance costs by identifying and addressing potential hazards before they escalated into costly repairs.
  • Upheld safety standards in different seasons by handling ice, snow and other periodic issues.
  • Cut trees and shrubs to shape and maintain landscape.
  • Removed tree stumps, roots and debris for cohesive landscape appearance.
  • Removed debris and waste from outdoor areas.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.

Target Fulfillment / Cashier

Target
03.2006 - 04.2009
  • Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
  • Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
  • Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
  • Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.
  • Prioritized tasks to meet dynamic conditions and changing company demands.
  • Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
  • Implemented quality control measures to reduce errors in order processing, leading to fewer returns and increased customer satisfaction.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items.
  • Received new stock and input values into computer system.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Interacted with guests in friendly and knowledgeable way.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Maintained store assets with effective loss prevention strategies.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
  • Greeted store customers and discussed needs.
  • Safely and securely loaded items to prevent damage during transport.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Followed orders precisely for correct items, sizes and quantities.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Stocked shelves to match planogram images and instructions.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Worked with customers to pack items according to specific desires and requirements.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced shopping experience, provided product information and location assistance.
  • Reduced processing errors by meticulously following transaction procedures.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Courier

Progressive Delivery
02.2003 - 09.2006
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Followed company policies and procedures during shift.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Drove safely at all times to avoid accidents and harm.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Verified package information to check for accuracy and completeness.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
  • Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
  • Ensured compliance with transportation regulations, maintaining clean driving record.
  • Supported team members during peak times, demonstrating strong teamwork and flexibility.
  • Ensured vehicle safety and reliability, performing regular maintenance checks.
  • Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
  • Increased delivery capacity by organizing packages effectively in vehicle.
  • Delivered wide range of items, from documents to large parcels, showcasing versatility.
  • Contributed to positive work environment, showing respect and cooperation with colleagues.
  • Provided exceptional service to customers, addressing concerns and ensuring satisfaction.
  • Reduced delivery times, optimizing routes based on traffic and weather conditions.
  • Handled sensitive packages with care, ensuring they arrived in perfect condition.
  • Maintained high level of service for emergency deliveries, ensuring critical packages reached their destinations on time.
  • Delivered packages to customer doorsteps and business offices.
  • Obtained signatures for delivery documents and packages.
  • Managed delivery route for optimal use of time and fuel.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.

Pharmacy Technician / Head Cashier / Hab Cor

Arbor Pharmaceuticals
10.1988 - 03.1995
  • Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs.
  • Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
  • Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
  • Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
  • Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Managed opening and closing duties for pharmacy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Educated employees on register use, merchandising, and customer service.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
  • Facilitated and logged store opening, closing, and shift changes.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
  • Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Contributed to store promotions by informing customers of available discounts or special offers at checkout.
  • Maintained stock to meet expected customer demand.
  • Ensured compliance with financial and security policies, safeguarding store assets.
  • Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
  • Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.
  • Maintained up-to-date knowledge of store policies, promotions, and products to provide accurate information to customers.
  • Promoted culture of excellence and continuous improvement among cashier team.
  • Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
  • Assisted in inventory management, ensuring product availability and accurate pricing for customers.
  • Streamlined checkout process, reducing average wait time for customers.
  • Facilitated team-oriented atmosphere, encouraging open communication and mutual support among staff.
  • Assisted in scheduling shifts for cashier team, ensuring adequate coverage during peak hours.
  • Collaborated with team members to maintain clean and organized checkout area, promoting positive shopping environment.
  • Oversaw implementation of new POS system, enhancing transaction efficiency.
  • Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
  • Communicated with customers and team members to solve problems.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Operated POS cash register and equipment to collect payments.
  • Monitored areas for security issues and safety hazards.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.
  • Developed and maintained communication channels for team members to promote collaboration and clarity in project goals.
  • Coordinated project timelines by managing schedules and resources to ensure on-time completion of deliverables.
  • Entered data, generated reports, and produced tracking documents.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.

Education

High School Diploma - Gender Studies

Southfield High School
Southfield, MI
06.1988

Skills

  • Power tool operation
  • Facility upkeep
  • Heavy lifting
  • Site safety
  • Public safety
  • Waste removal
  • Maintenance management
  • Painting
  • Trail maintenance
  • Basic carpentry
  • Plant identification
  • Snow removal
  • Sign installation
  • Hand tool usage
  • Gardening and planting
  • Maintenance proficiency
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Using hand tools
  • Attention to detail
  • Reliable and dependable
  • Problem-solving abilities
  • Multitasking
  • Adaptable and flexible
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Creative thinking
  • Active listening
  • Effective communication
  • Hand and power tool operation
  • Adaptability and flexibility
  • Decision-making
  • Trimming and edging
  • Landscape equipment operation
  • Relationship building
  • Debris removal
  • Team collaboration and cooperation
  • Grounds maintenance
  • Leaf raking and mulching
  • Safety protocols
  • Task prioritization
  • Equipment operation
  • Self motivation
  • Analytical thinking
  • Goal setting
  • Professionalism
  • Interpersonal communication
  • Time management abilities
  • Adaptability
  • Problem-solving aptitude

Affiliations

I have been a member of the Detroit Finnish Cooperative Summer camp since 1999 .

As a member we are required to work hours every in the years I have been a member I have done many things. Such as building sets for plays, bartending for large parties and small,being in charge of several events over the years,and many more things that need to be done with and for our not for profit organization that turns 100 this year

Timeline

Parks Maintenance Worker Seasonal

City Of Southfield, MI
04.2009 - Current

Target Fulfillment / Cashier

Target
03.2006 - 04.2009

Courier

Progressive Delivery
02.2003 - 09.2006

Pharmacy Technician / Head Cashier / Hab Cor

Arbor Pharmaceuticals
10.1988 - 03.1995

High School Diploma - Gender Studies

Southfield High School

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Lauri Taipala