Lauri Wagner
Alameda,CA
Summary
Dynamic Skating Director with a proven track record at Yerba Buena Ice Rink, adept at program development and team management. Spearheaded innovative strategies that boosted revenue and expanded the Learn to Skate Program to 840 students. Skilled in staff training and relationship building, fostering a culture of excellence and growth.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Skating Director
Yerba Buena Ice Rink and Bowling Center
07.2023 - Current
- Established performance metrics and evaluated staff to promote continuous improvement.
- Analyzed data to inform decision-making and strategic direction.
- Delegated work to staff, setting priorities and goals.
- Training new Coaches and Assistant Coaches
- Managing a staff of 35+
- Creating new ideas to generate income
- Running a successful Learn to Skate Program up to 840 students on 1 sheet of ice.
- Partnered with staff to create professional development plans to support personal and business growth.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Spearheaded the development and launch of new products or services.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Recruited, trained, supervised, evaluated and mentored staff members.
Figure Skating Coach
Center Ice Sports Complex
North Canton, Ohio
05.2022 - 10.2022
- Worked with Skaters to improve their jumping technique
- Taught Learn to Skate group classes
- Motivated students to strive for excellence through positive reinforcement techniques.
- Designed individual programs to support skaters in athletic advancement and in preparation for competitive events.
Figure Skating Coach
Richmond Ice Zone
Richmond, VA
07.2009 - 04.2012
- Trained athletes in proper use of equipment for safety and maximum results.
- Established clear benchmarks for performance and monitored individual and team progress.
- Created schedules of individual and group coaching sessions.
Figure Skating Coach
Skate Nation Plus
Glen Allen, Virginia
06.2009 - 04.2012
- Working with students of all ages
- Had a completion team and traveled all over the country
- Went to seminars all over the country to grow as a coach and be able to coach more students
Skating Director
Fredericksburg Ice Park
Fredericksburg , VA
09.2006 - 06.2009
Education
Figure Skating And Skating Director
Various Camps And Clinics
All Over The CountrySome College (No Degree) - General Studies
Hawaii Pacific University
Honolulu, HISkills
- Program development
- Customer engagement
- Staff training
- Team management
- Relationship building
- Program management
- Delegating work
- Company guidelines
- Marketing strategies
- Task prioritization
- Policy/program development
- Advertising campaign development
- Organizational skills
- Cost reduction
- Business growth initiatives
- Facilities management
- Creativity and innovation
- Performance evaluations
- Attention to detail
- Industry knowledge
- Multitasking
- Recruitment
- Sales tracking
- Sales strategies
- Visionary leadership
- Business management
- Staff scheduling
- Hiring and retention
- Communication
- Self motivation
- Proficient in Microsoft Office
Certification
- Skating Director Certified
- Coach Certification
- Judging Certification
- First Aid
- CPR Certification
Accomplishments
- USFS Gold medalist 3x
- ISI Instructor of the year
Timeline
Skating Director
Yerba Buena Ice Rink and Bowling Center
07.2023 - Current
Figure Skating Coach
Center Ice Sports Complex
05.2022 - 10.2022
Figure Skating Coach
Richmond Ice Zone
07.2009 - 04.2012
Figure Skating Coach
Skate Nation Plus
06.2009 - 04.2012
Skating Director
Fredericksburg Ice Park
09.2006 - 06.2009
Figure Skating And Skating Director
Various Camps And Clinics
Some College (No Degree) - General Studies
Hawaii Pacific University