Lauri Walczak
Buffalo,NY
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
11
11
years of professional experience
Work History
Kitchen Manager
Williamsville Central School District
09.2023 - Current
- Process 250 plus transactions per day, cash handling, and bookkeeping
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Bartender
Taco Community Beer
01.2021 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Head Bartender/Server/Room Service/Banquet Server
The Double Tree by Hilton
01.2018 - 01.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender/Banquet Server
Sean Patrick’s Restaurant and Catering
01.2014 - 03.2020
- Provided exceptional service to guests during banquets and special events, ensuring a memorable dining experience
- Provided exceptional service to guests during banquets and special events, ensuring a memorable dining experience
- Efficiently set up banquet rooms according to event specifications, including table arrangements, decorations, and audiovisual equipment
- Maintained multiple tasks simultaneously during busy banquet periods while maintaining attention to detail and accuracy
- Maintained cleanliness and organization of banquet areas before, during, and after events
- Responded promptly to guest requests or concerns, resolving issues in a professional manner
- Adhered to company policies regarding dress code, grooming standards, punctuality, and attendance
- Demonstrated excellent time management skills by efficiently serving multiple courses to large groups
- Maintained a professional and friendly demeanor while handling guest inquiries and special requests
- Managed cash transactions accurately during banquet events, ensuring proper reconciliation at the end of each shift
Education
Bachelor's degree - Communications
University at Buffalo
Buffalo, NY01.2006
Associate's degree - Communications
Niagara County Community College
Buffalo, NY01.2004
High school diploma - undefined
Williamsville South High School
Buffalo, NY01.2000
Skills
- Exceptional customer service
- Merchandise display
- Sales development
- Upselling
- Relationship building
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Goal oriented
Timeline
Kitchen Manager
Williamsville Central School District
09.2023 - Current
Bartender
Taco Community Beer
01.2021 - 11.2024
Head Bartender/Server/Room Service/Banquet Server
The Double Tree by Hilton
01.2018 - 01.2022
Bartender/Banquet Server
Sean Patrick’s Restaurant and Catering
01.2014 - 03.2020
Associate's degree - Communications
Niagara County Community College
High school diploma - undefined
Williamsville South High School
Bachelor's degree - Communications
University at Buffalo
Similar Profiles
Ayden SeabornAyden Seaborn
Elementary School Teacher's Assistant at Williamsville Central School DistrictElementary School Teacher's Assistant at Williamsville Central School District
Jude MillerJude Miller
Substitute Teacher, K-12 at Williamsville Central School DistrictSubstitute Teacher, K-12 at Williamsville Central School District
Nancy BergerNancy Berger
High School Substitute Teacher at Williamsville Central School DistrictHigh School Substitute Teacher at Williamsville Central School District
Ashley MaxiAshley Maxi
Customer Service Representative at SaveOn Specialty PharmacyCustomer Service Representative at SaveOn Specialty Pharmacy
Christian MolinaChristian Molina
Indirect Fire Infantryman at US ArmyIndirect Fire Infantryman at US Army