Lauri Wertz
Valparaiso,IN
Summary
Strategic, organized PACE professional with experience driving organizational improvement in PACE. Excellent leadership and communication skills integrated with analytical abilities to determine areas for potential improvement and lead process development.
Overview
19
19
years of professional experience
Work History
Senior Customer Success Lead
Intus Care
03.2022 - Current
- Assisted PACE programs with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase user retention.
- Monitored progress of PACE initiatives and addressed customer inquiries with timely and accurate updates.
- Conducted periodic training sessions to support understanding and product feature utilization.
- Analyzed PACE program metric data to identify trends and develop strategies to improve QI outcomes for program.
- Support PACE programs in transforming their outcomes and operational practices
PACE Center Manager
Franciscan Senior Health & Wellness
02.2020 - 03.2022
- Participate as member of interdisciplinary team, facilitate IDT meetings, and provide leadership for effective care planning and problem solving for quality participant service
- Assist in development of organization staffing patterns and position descriptions for center staff
- Actively serve on QI committee to include involvement in development and implementation of QI activities
- Assist in development and administration of PACE program budget
- Monitor and analyze PACE program trends in utilization, financial, and participant outcome areas
- Collaborate with clinical leaders related to provision of service, initial assessments and reassessments, and care provided across all locations
- Actively participate in coordination of efforts towards survey readiness
- Responsible for adherence to all regulations, both federal and state, which govern operations of PACE program
- Lead and mentor interdisciplinary staff, including recruitment and retention process
PACE Quality Coordinator
Franciscan Senior Health & Wellness
09.2017 - 02.2020
- Responsible for development and coordination of QI program in E with colleagues across organization
- Established system for tracking and reporting quality outcomes for various metrics
- Report quarterly quality outcomes to CMS via Health Plan Management System portal
- Monitor and improve compliance issues
- Lead education and in-service initiatives for PACE program
- Serve as main program contact during CMS trial period audit; lead CAP (corrective action plan) process and monitoring
- Assure audit readiness
PACE Home Care Coordinator
Franciscan Senior Health & Wellness
09.2016 - 09.2017
- Serve on interdisciplinary team
- Conduct assessment and reassessments for care plan development
- Assess home care needs, including DME, for frail elderly
- Coordinates receipt of information from contracted service agencies
- Collaborate with contracted agencies and PACE home care staff to ensure service needs of participants are met
- Track all services from order received through delivered
- Authorizes all home care and DME services
Director of Marketing
Franciscan Ministries
01.2005 - 09.2016
- Oversee all marketing activities for CCRC, which is comprised of assisted living, skilled nursing, hospice, home care, adult day care, and child care
- Create and manage annual marketing plan and budget for six service lines that span seven counties in Northwest Indiana
- Develop content for and implement marketing tools such as websites, print advertisements, online advertising, direct mail pieces, clinical reference materials and brochures
- Organize and manage clinical in-services, educational seminars and large community events
- Actively participate in strategic planning team, comprised of various executive management representatives, that examines opportunities for campus growth
- Network with administration of acute care hospitals and other key referral sources to facilitate partnership opportunities
- Manage and mentor marketing staff
Education
Master of Arts - Health Care Administration
Indiana University - Northwest
Gary, INBachelor of Science - Human Biology
University of Indianapolis
Indianapolis, INSkills
- Data Analytics
- Strategic planning
- Client relationships
- HPMS
- PACE Rule - Federal Regulation
- Quality Improvement
- Team leadership
- Communication
- Operations management
Additional Information
NPA Audit and Compliance Subcommittee - Member
2019-2022
NPA Quality Committee - Member
2017-2019
Timeline
Senior Customer Success Lead
Intus Care
03.2022 - Current
PACE Center Manager
Franciscan Senior Health & Wellness
02.2020 - 03.2022
PACE Quality Coordinator
Franciscan Senior Health & Wellness
09.2017 - 02.2020
PACE Home Care Coordinator
Franciscan Senior Health & Wellness
09.2016 - 09.2017
Director of Marketing
Franciscan Ministries
01.2005 - 09.2016
Master of Arts - Health Care Administration
Indiana University - Northwest
Bachelor of Science - Human Biology
University of Indianapolis
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