Hi, I’m
LAURIA NETTER
Baltimore,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
7
years of professional experience
4
years of post-secondary education
Work History
UMBC Training CentersColumbia, MD
Program Coordinator
08.2020 - Current
Job overview
- Provided ongoing direction and leadership for program operations.
- Organized and managed program development from conception through successful execution.
- Designed program implementation and maintenance plan.
- Tracked funds, prepared deposits and reconciled accounts of almost $100,000 per month.
- Implemented SharePoint document management system to increase efficiency and security.
- Conducted surveys with students upon course completion to gather feedback for improvement.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Gathered and organized printed materials required for program participation.
- Improved office operations by automating correspondence, record tracking and data communications.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
AerotekHanover, MD
Training Coordinator
07.2019 - 05.2020
Job overview
- Provided assistance for delivery of training courses by scheduling class rooms, virtual meeting rooms and managing team calendars.
- Work with Travel Planning and Meeting Planning Teams to book hotel accommodations and flights for training participants, instructors, and other staff.
- Scout out and book locations for class dinners and team building exercises for classes.
- Set up transportation schedule for group to and from training centers, hotels, dinners, and any other events during trainings.
- Schedule breakfast and lunch to be brought in during classes for participants and Facilitators.
- Collaborate with Facilitators and Instructional Designs to help keep classes fresh and come up with new ideas for activities in class.
- Ensure classrooms are set up properly with all necessary materials and desk configurations.
- Ensure technology is properly working and partner with IT to fix any issues.
- Compiled training handbook and related course materials then sending them to training locations as needed.
- Check in with Facilitators throughout the day and be available for Facilitators to reach out if help is needed.
- Order office supplies and class materials as needed.
- Work with local center to plan tour for participants.
- Liaised between trainers and course participants.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Organized and managed program development from conception through successful execution.
- Met coverage goals by setting effective schedules and delegating work to individual instructors.
AerotekHanover, MD
Credit Auditor
01.2017 - 06.2019
Job overview
- Independently manage, process, and send over 75 key invoicing requirement questionnaires daily.
- Audit prospective clientele's credit paperwork to ensure Aerotek requirements are met.
- Field key invoicing requirement questionnaires from over 200 field offices nationwide.
- Organize, schedule, and oversee over 15 department luncheons and meetings yearly.
- Work in team environment, taking on any additional tasks required to meet all credit department deadlines on a daily basis.
- Execute paperwork for client accounts with overdue balances.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Identified control gaps in processes, procedures and systems through research and assessment and suggested methods for improvement.
- Provided primary customer support to internal customers.
- Stocked shelves and managed inventory for team.
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
Enterprise Rent-A-CarHanover, MD
Management Trainee
06.2016 - 12.2016
Job overview
- Perform risk management in evaluating potential clientele, individually performing a customer vetting process.
- Independently sell additional services to customers, including various insurance packages, vehicle upgrades, and more.
- Negotiate with insurance companies to establish terms of payment, contract details, and customer rates.
- Independently manage over 20 customer accounts per day.
- Maintain customer budgets and manage overdue balances.
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Collaborated in professional team to solve workflow issues.
- Maintain corporate accounts and market Enterprise to acquire new clientele.
Build-A-Bear WorkshopColumbia, MD
Customer Service Representative
10.2014 - 10.2015
Job overview
- Independently supervised team of five customer service representatives.
- Monitored employee performance and managed the flow of customers on sales floor.
- Led team meetings to develop and implement new sales strategies.
- Individually assisted as many as 75 customers per day.
- Sold upgrades, additional services, and promotional items to customers
- Processed customer transactions in a fast paced retail environment.
- Managed store's inventory supply chain both independently and in a team environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
The University of AlabamaTuscaloosa, AL
BS from Telecommunication & Film in Broadcast News
08.2010 - 05.2014
Skills
- Vendor Management
- Office Administration
- Data Management Familiarity
- Excel Spreadsheets
- Customer Service
- Travel Planning
- Self Starter
- Administrative Support
- Customer Relations
- Calendar Management
- Standard Operating Procedure
- Public Speaking
Timeline
Program Coordinator
UMBC Training Centers
08.2020 - Current
Training Coordinator
Aerotek
07.2019 - 05.2020
Credit Auditor
Aerotek
01.2017 - 06.2019
Management Trainee
Enterprise Rent-A-Car
06.2016 - 12.2016
Customer Service Representative
Build-A-Bear Workshop
10.2014 - 10.2015
The University of Alabama
BS from Telecommunication & Film in Broadcast News
08.2010 - 05.2014
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