Laurice Jackson
Canton
Summary
Adept at conflict resolution and emergency response, I leveraged skills in criminal investigation and problem-solving to de-escalate situations at Stark County Sheriff's Department. My proficiency in CRM and commitment to public service have consistently enhanced operational efficiency and community safety, achieving a significant reduction in incident rates. My experience and training with Behavorial Inmates have helped m immensely to recognize and de-escalate Mentally challenged individuals.
Overview
24
24
years of professional experience
Work History
Correctional/Behavioral Peace Officer
Stark County Sheriff's Department
- Conducted searches and seizures according to legal guidelines, upholding suspect rights throughout the process consistently.
- Maintained detailed records of incidents, arrests, and investigations for accurate reporting purposes.
- Utilized negotiation skills in conflict resolution scenarios to de-escalate potentially dangerous situations effectively.
- Assisted in the training of new recruits, sharing knowledge and expertise on law enforcement procedures. Worked as a Behavorial Officer in the Mental Health wing. Performed 15 minutes checks and one on one . Placed Mental Health Inmates on Suicide Precaution.
Collections/ Customer Service Specialist
General Electric/Synchrony Bank
State Tested Nurse Assistant
Mckinley Life Care Center
Pool Installer
Phil's Pools
06.2021 - Current
- Used computer and [Software] to digitally archive weekly progress photographs.
- Developed strong partnerships with subcontractors and vendors, which resulted in better pricing negotiations and improved service quality.
- Maximized customer satisfaction by ensuring timely completion of pool installations and addressing client concerns promptly.
- Maintained safety standards throughout the installation process, resulting in zero workplace accidents or injuries.
Customer Service Representative
Nesco Resource
04.2000 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Nursing
Stark State College
Canton, OHSkills
Perform Vitals CRM, Acsess Amazon Work Station systems
Physical Fitness,
Problem-solving abilities
Public Service
Conflict Resolution
First Aid
First Aid/CPR
Emergency Response
Criminal Investigation
Self-Defense
Timeline
Pool Installer
Phil's Pools
06.2021 - Current
Customer Service Representative
Nesco Resource
04.2000 - 01.2019
Correctional/Behavioral Peace Officer
Stark County Sheriff's Department
Collections/ Customer Service Specialist
General Electric/Synchrony Bank
State Tested Nurse Assistant
Mckinley Life Care Center
No Degree - Nursing
Stark State College
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