Laurice Joseph
Burlington,NJ
Summary
Dedicated Home Health Aide and phlebotomist skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management, and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion. Patient-focused Medication Aide with exceptional listening and communication traits. Energetic and amicable with advanced understanding of medications, possible side effects and adverse reactions. Knowledge of applying topical, oral, nasal and sublingual medications. Highly skilled in monitoring vital signs, both post and pre-medication administration.
Overview
4
4
years of professional experience
Work History
Home Health Aide
BAYADA
02.2021 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
- Tracked and reported clients' progress based on observations and conversations.
- Managed patient transportation and appointment scheduling.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Delivered respite for patient's family and caregivers.
- Documented care provided and submitted notes to supervisor.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Helped client with medication self-administration.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Recognized emergency situations and implemented appropriate procedures.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Receptionist
J&B Nursing
02.2020 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Certified Phlebotomy Technician
Rowan College At Burlington
02.2023 - 05.2023
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Ensured accurate specimen collection by following established phlebotomy protocols and guidelines.
- Reduced patient wait times with efficient scheduling and timely blood draws.
- Collaborated with healthcare professionals to provide high-quality care for patients requiring blood tests.
- Increased patient satisfaction by addressing concerns and answering questions about the phlebotomy process.
- Demonstrated adaptability in handling various types of patients, including pediatrics, geriatrics, and special needs individuals.
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
Customer Service Cashier
Wawa
05.2021 - 03.2022
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Recommended, selected, located and obtained products to meet customer needs.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Customer Service Associate
Cracker Barrel Old Country Store
11.2020 - 02.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
Associate of Science - Nursing
Rowan College At Burlington County
Pemberton, NJ05.2024
High School Diploma -
Burlington High School
Burlington, CO06.2021
Skills
- Community Activities
- Compassionate Client Care
- Client Documentation
- Client Safety and First Aid
- Behavior Redirection
- Quality Program Protocols
- Care Plan Management
- Family Support and Instruction
- Healthcare Education
- Activities of Daily Living (ADLs)
- Home Cleaning and Sanitizing
- Prescribed Exercises
- Medication Administration
- Bathing Support
- Verbal and Written Communication
- Report Preparation
- Vitals Monitoring and Documentation
- Progress Monitoring
- Dietary Requirements and Nutrition
- Vital Signs Monitoring
- Laundry Washing, Drying and Ironing
- Client Relationship and Rapport
- Daily Charting
- Observation Communication
- Documentation and Reporting
Languages
English
Native or Bilingual
Haitian creole
Native or Bilingual
French
Full Professional
Timeline
Certified Phlebotomy Technician
Rowan College At Burlington
02.2023 - 05.2023
Customer Service Cashier
Wawa
05.2021 - 03.2022
Home Health Aide
BAYADA
02.2021 - Current
Customer Service Associate
Cracker Barrel Old Country Store
11.2020 - 02.2022
Receptionist
J&B Nursing
02.2020 - 12.2023
Associate of Science - Nursing
Rowan College At Burlington County
High School Diploma -
Burlington High School