Laurice Moses

Excellent interpersonal, organizational, communication and customer service skills.

Willingness to learn multiple tasks to properly perform job functions accordingly.

Ability to use technical information to solve problems.

Ability to use computers, smart devices and other communication systems to perform job tasks.

Read and become knowledgeable of clients plan of care.

Documented residents' mental status, sleep, and eating patterns in medical record books.

Upheld confidentiality requirements and regulatory compliance guidelines.

Recognized and reported abnormalities or changes in patients' health status to case manager.

Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare

professionals to achieve optimal patient outcomes.

Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.

Completing necessary continuing education courses as needed to accurately continue job performance.

Assisting client/patient with self-administered medication.

• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Responded to customer calls and emails to answer questions about products and services.
• Escalated issues to proper supervisors when standard processes were not effective.
• Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
• Sufficient ability to check invoices and other written documents along with cash handling through POS system.
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