LAURICE PADILLA
MACUNGIE,PA
Summary
To obtain a position that will enable me to use my strong organizational skills, background and ability to work well with others, and where I can maximize my management skills, quality assurance, program development, and training experience.
Overview
32
32
years of professional experience
Work History
Physical Therapist Assistant
Concentra Urgent Care
04.2023 - Current
- Supported physical therapists with thorough preparation of treatment rooms and equipment maintenance.
- Maintained a welcoming environment within the reception area, contributing to high patient satisfaction scores.
- Coordinated patient transportation services when needed, ensuring timely arrivals to therapy sessions.
- Streamlined administrative tasks, such as filing insurance claims, updating patient records and filing authorization for patients therapy sessions.
- Managed incoming phone calls professionally, addressing inquiries promptly and directing callers appropriately.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
- Enhanced patient rehabilitation outcomes by closely monitoring progress and adjusting treatment plans accordingly.
- Maintain and ordered DME supplies and vaccines for patient care.
- Maintain and ordered office supplies as need for staff members.
Assistant Store Manager
Pottery Barn
08.2021 - 03.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, did daily deposits, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Assisted with costumers online and store orders.
- Unloaded truck and receive the new merchandise.
- Created and maintained safe and secure work environments for employees.
Patient Registration Specialist
Neighborhood Health Center
02.2018 - 03.2020
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Coordinating pre-authorization requirements for various procedures.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Reduced registration errors through meticulous data entry and attention to detail.
- Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Registration Specialist
Lehigh Valley Hospital
07.2017 - 02.2018
- Managed check-in and out patients.
- Update all patient information in their patients file.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Handled all insurances properly for active & non-active patients.
- Created medical referrals for all patients needs.
- Managed high-volume calls and directing them to the proper extension, faxing proper documentation to doctors and specialist offices.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Organized patient files, ensuring easy access for medical professionals while maintaining strict privacy standards.
- Used Epic to record and organize patient insurance and medical information.
- Upheld HIPAA regulations and standards for protecting patient information.
Customer Service Manager
Walmart
10.2007 - 05.2017
- Management of paper trail, emailing, faxing, receiving incoming calls and filing proper documentation.
- Manage forty employees that work as cashiers, customer services and accounting.
- Responsible for all the cashier money and transaction.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Medical Receptionist (Part-time)
St. Johns Hospital
03.1999 - 05.2006
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
Accounts Receivable Assistant
Dial- A Mattress
06.1993 - 06.2007
- Performed accounting processes by posting in the oracle system: cash receipts, bills, and bank reports
- Reconciled general ledger
- Telephone collections of past due accounts
- Informed customers in regard to their accounts status and payment options
- Maintained spreadsheets for recording all incoming daily cash-flow
- Statement and bank reports
- Merchandise Coordinator Assisted Director of Operations: Merchandising with all ordering, planning, and pricing of merchandise
- Maintained, scheduled and presented all showroom conferences
- Liaison between Sales Agents and Director
- Assisted distribution center and dispatching department when needed
Education
High School Diploma -
Saint Andrews Academy
Beechurst, NY06.1990
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Internet
- Multitasking
- Organizational skills
- Attention to detail
- Medical records documentation
- Safety management
- Proficient in Epic
- Proficient in Occusource
- Bilingual (Spanish)
- 40 WPM
References
Upon Request
Timeline
Physical Therapist Assistant
Concentra Urgent Care
04.2023 - Current
Assistant Store Manager
Pottery Barn
08.2021 - 03.2023
Patient Registration Specialist
Neighborhood Health Center
02.2018 - 03.2020
Registration Specialist
Lehigh Valley Hospital
07.2017 - 02.2018
Customer Service Manager
Walmart
10.2007 - 05.2017
Medical Receptionist (Part-time)
St. Johns Hospital
03.1999 - 05.2006
Accounts Receivable Assistant
Dial- A Mattress
06.1993 - 06.2007
High School Diploma -
Saint Andrews Academy