Laurie Adams

• Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
• Taught children everyday skills and language.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Played games, worked on puzzles, and read books to young children.
• Built positive and nurturing environments to support child social and emotional growth.
• Prepared healthy, age-appropriate snacks and meals.
• Led indoor and outdoor activities to entertain and occupy children.
• Facilitated relationships with children and parents by developing caring and structured home environments.
• Developed games and activities using arts and crafts to support learning and verbal skills.
• Transported children to and from activities using personal or family vehicle.
• Encouraged children to be understanding and patient with others.
• Supervised children engaged in physical activity, learning and social skills with peers.
• Identified warning signs of emotional and developmental problems in children.
• Taught children basic life skills, manners and personal hygiene.
• Organized activities that enhanced children's physical, emotional and social well-being.
• Supervised children on playground to help develop physical and social skills.
• Coordinated playdates and outings to meet children's physical and social needs.
• Provided developmentally appropriate activities for children.
• Monitored children's play activities to verify safety.
• Transported children to and from school, medical appointments and extra-curricular activities.

• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Monitored students' academic, social, and emotional progress and recorded in individual files.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Applied play-based strategies to provide diverse approaches to learning.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Allowed for ample outdoor discovery time in schedule each day.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
• Assisted and supervised 20 children through entire school day.
• Submitted weekly lesson plans.
• Utilized books, songs and games to engage students.
• Prepared pre-class materials.
• Planned educational opportunities based on children's interests.
• Maintained organized, fun and interactive classroom to help children feel safe.
• Developed weekly lesson plans and activities to engage children and promote learning.
• Established positive communication with parents in daily conversation and formal conferences.
• Planned and executed activities to stimulate physical, social and intellectual growth.
• Established positive relationships with students and families.
• Guided students to develop social, emotional and physical skills.
• Supported students in developing self-esteem and self-confidence.
• Developed innovative activities to engage young children in learning process.
• Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
• Organized and supervised large and small group activities.
• Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
• Developed and implemented behavior management plans.
• Helped new preschool children get used to classes by giving one-on-one support.
• Organized activities to teach preschool children foundational learning skills such as letters and numbers.
• Modeled positive behavior and communication skills for students.
• Assessed student progress and provided feedback on educational development.
• Implemented age-appropriate curricula to meet needs of young learners.
• Monitored classroom to verify safe and secure environment.
• Created safe and nurturing learning environment for preschoolers.
• Incorporated music, art and literature into curriculum.
• Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
• Encouraged use of technology to support student learning.
• Utilized creative teaching strategies to engage students in classroom.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Documented and detailed calls and complaints using call center's CRM database.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Escalated complicated customer account issues to supervisors and help desk workers.
• Addressed customer account discrepancies and concerns.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Cross-trained and provided backup support for organizational leadership.
• Promptly responded to inquiries and requests from prospective customers.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Responded proactively and positively to rapid change.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Cross-trained and backed up other customer service managers.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.
• Delivered prompt service to prioritize customer needs.

SEE ABOVE!

• Attended approved training and continuing education courses to maintain certifications.
• Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
• Managed program paperwork and child records to comply with state requirements.
• Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
• Executed marketing plan and promoted positive image to achieve enrollment goals.
• Monitored and observed child progress, interactions and behavior and reported findings to parents.
• Engaged with parents and families to build positive relationships for children to thrive.
• Supervised and managed team of childcare professionals to guarantee highest standards of care.
• Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
• Resolved conflicts and administered corrective action to foster positive experience for children and staff.
• Adhered to budgetary guidelines to set financial goals and maintain school profitability.
• Communicated with local and state government agencies to maintain compliance with all regulations.
• Developed relationships with community organizations to provide additional resources and services to families.
• Operated under licensing guidelines to protect health, safety and well-being of children.
• Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
• Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
• Stayed current on guidelines to maintain compliant program operations.
• Attended professional meetings and conferences to maintain and improve professional competence.
• Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
• Supervised childcare workers and oversaw facility to meet state requirements for education and training.
• Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
• Maintained high-quality child care standards based on developmentally appropriate practices.
• Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
• Modernized instructional plans and educational approaches to enhance student learning.
• Observed and assessed classroom activities to verify conformity with quality standards.

SEE ABOVE

• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Assisted teacher with developing creative program suitable for preschool children.
• Maintained tidy and clean classroom consistent with safety and health standards.
• Assisted teacher by developing lesson plans to meet educational goals for each child.
• Interacted with children one-on-one and in small groups to enhance and support learning activities.
• Prepared for lessons by gathering educational materials and setting up equipment.
• Supervised children during in-classroom activities and on playground.
• Organized snack time and nap hours.
• Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
• Delivered clear, concise instructions to children to aid in each student's decision-making.
• Created safe and nurturing learning environment for preschoolers.
• Guided students to develop social, emotional and physical skills.
• Developed innovative activities to engage young children in learning process.
• Established positive relationships with students and families.
• Developed and implemented behavior management plans.
• Incorporated music, art and literature into curriculum.
• Supported students in developing self-esteem and self-confidence.