Laurie A Fisher
Skowhegan,USA
Summary
Experienced with managing office operations, scheduling, and administrative support. Utilizes efficient organizational skills and effective communication to ensure smooth office workflow.
Experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Demonstrated proficiency in multitasking and problem-solving in fast-paced environments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
OR Office Coordinator
Northern Light Health Inland Hospital
08.2022 - Current
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Trained team members on new programs that I created for the hospital for surgical bookings
- Created a new surgical booking form for the Inland hospital
DSP/HP
SHARED LIVING INNOVATIONS
08.2015 - Current
- Engage with patients and families, provide emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness
- Coordinate and plan special projects at clients' home
- Manage allocated expenditures for home and bi-lI payments
- Help client with personal needs from exercise to bathing and personal grooming
- Liaise between doctors and patients about care plans, progress and changing health conditions
- Keep detailed records of patient care, record progress, medication administration and changes in health or other conditions (MARS)
- Organize personal and professional calendars
- Assist patients with daily personal hygiene such as bathing, dressing and grooming
Independent Sales Representative
AVON
02.1996 - Current
- Consult with long-term, new and prospective customers to understand needs and propose ideal solutions
- Produce and update effective marketing literature to highlight features and engage interest of potential customers
- Introduce customers to new offerings and update accounts
- Confer with customers to understand needs, recommend products and solve after-sale issues
- Keep accurate and detailed client records, including demographics, client contacts and follow-ups
Medical Assistant Training Program
RFGH
03.2022 - 07.2022
- Triage patients and perform vital checks for patient flow facilitation
- Clean treatment rooms and medical instruments, complying with infection control standards
- Prioritized patient needs identified through communication to comply with established guidelines
- With the assistance of my Mentors, I successfully was able to do injections, phlebotomy, UTI's, ECG, and other patient care procedures
- Performed general office duties, such as breaking down files and alphabetically filling them away
- Help with morning opening in MOB lab
Payroll Administrator
BACKYARD FARMS LLC
08.2008 - 12.2014
- Produced and filed payroll reports every week
- Calculated and applied wage garnishments
- Worked with HR staff to accurately track and update paid time off
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator
- Protected payroll operations and maintained employee confidence by keeping information private
- Constructed leave pay schedules, processed payroll garnishments and worked closely with HR to pay out bonuses, severances, service awards and special payments
- Assisted in implementing ADP program which decreased payroll errors
- Received, filed and processed paperwork and documents for on-boarding employees
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information
- Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system
- Tracked and applied tax liens, child support and other types of wage garnishments to paychecks
- Managed payroll for over 300 hourly and salaried employees
Phlebotomist Technician And EKG Technician
REDINGTON-FAIRVIEW GENERAL HOSPITAL
01.2003 - 08.2005
- Treated blood-related chronic disorders by performing therapeutic phlebotomy
- Maintained fully-stocked phlebotomy cart, carrier, and station
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles
- Coordinated workflow based on stat, schedule, or outpatient needs
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture
- Prepared blood-collecting equipment to draw blood and safely store and transport samples
- Interviewed patients and analyzed and documented medical records to update and file documents
- Labeled blood vials with critical information like time of collection, date, and patient name
- Conducted bleeding time tests and updated results into paper or electronic charts
- Tested patient cardiac activity with specialized equipment to conduct tests such as echocardiograms, phonocardiograms and electrocardiograms
- Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches
- Set up equipment to prepare for patient procedures and tests
- Earned reputation for good attendance and hard work
- Recognized by management for providing exceptional customer service
Education
Medical Assistant Training Program -
RFGH
Skowhegan, ME07.2022
Kennebec Valley Community College - Medical Coding
Kennebec Valley Community College
Fairfield, ME05.2003
Skills
- Scheduling expertise
- Problem-solving abilities
- Multitasking
- Reliability
- Professionalism
- Problem-solving aptitude
- Time management abilities
- Team Management
References
- Bethany Shalit, Director of Education, RFGH, 207-240-2402, bshalit@rfgh.net
- Amanda Frances, Redington Fairview General, 207-174-4977, afrances@rfgh.net
- Bob Reisner, Northern Light Inland Hospital, 207-649-3307
Certification
- CCMA, NHA 2022-2026 Cert#B9Q9B7X9
Timeline
OR Office Coordinator
Northern Light Health Inland Hospital
08.2022 - Current
Medical Assistant Training Program
RFGH
03.2022 - 07.2022
DSP/HP
SHARED LIVING INNOVATIONS
08.2015 - Current
Payroll Administrator
BACKYARD FARMS LLC
08.2008 - 12.2014
Phlebotomist Technician And EKG Technician
REDINGTON-FAIRVIEW GENERAL HOSPITAL
01.2003 - 08.2005
Independent Sales Representative
AVON
02.1996 - Current
Kennebec Valley Community College - Medical Coding
Kennebec Valley Community College
- CCMA, NHA 2022-2026 Cert#B9Q9B7X9
Medical Assistant Training Program -
RFGH
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