Laurie Alcorn
Cartersville,GA
Summary
Proven Office Manager with a track record of enhancing operational efficiency. Excelled in conflict management and organizational skills, ensuring seamless communication and confidentiality. Significantly improving customer service standards.
Overview
28
28
years of professional experience
Work History
Office Manager
Impact Dance of Atlanta
06.2017 - 07.2024
- Served as a liaison between owner/director and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls and email correspondence.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated smooth communication between parents, students, teachers, addressing concerns promptly and updating important information.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Promoted theater events through effective marketing strategies, increasing ticket sales and overall attendance.
- Enhanced audience experience by efficiently managing and organizing theater seating arrangements.
- Contributed to the success of various productions by competently assisting with set changes, prop management, and costume alterations.
- Coordinated volunteer efforts for various theatre events and fundraisers, contributing to community outreach initiatives and promoting organizational values.
Worship Leader / Part Time Office Clerk
Faith Church
01.2010 - 01.2020
- Held worship team accountable for facilitating God-inspired worship and continually encouraged, equipped and empowered volunteers.
- Led small group prayer
- Collaborated with pastors and ministry leaders to develop cohesive and spiritually enriching worship experiences.
- Coordinated special programming for holidays such as Easter & Christmas, resulting in increased attendance during these high-impact seasons.
- Provided clerical support by copying documents, advertising & marketing and addressing routine and special requirements.
Assistant Office Manager
Impact Dance of Atlanta
08.2013 - 05.2017
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
Business Owner
Home-Maid Cleaning Service
01.2002 - 01.2017
- Established strong customer relationships through excellent communication and attentive service.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Scheduled employees for client homes and small offices, taking into account employee strengths.
- Consulted with customers to assess needs and propose optimal solutions.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Boosted revenue by identifying new business opportunities
Teacher/Assistant Director
King's Kids Childcare
08.1996 - 05.1999
- For one year enjoyed teaching in the three year old class.
- Assistant Director consisted of opening the facility in the morning. Greeting parents and children and assisting them to their classroom.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Managed supplies for teachers and kitchen staff.
- Scheduled annual CPR classes for staff.
Education
High School Diploma -
Pattonville High School
St. Louis, Mo.05.1978
Skills
- Customer Service
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Supply Management
- Employee Training
- Policy Implementation
- Event Coordination
Timeline
Office Manager
Impact Dance of Atlanta
06.2017 - 07.2024
Assistant Office Manager
Impact Dance of Atlanta
08.2013 - 05.2017
Worship Leader / Part Time Office Clerk
Faith Church
01.2010 - 01.2020
Business Owner
Home-Maid Cleaning Service
01.2002 - 01.2017
Teacher/Assistant Director
King's Kids Childcare
08.1996 - 05.1999
High School Diploma -
Pattonville High School
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