Laurie Alden
Billings,MT
Summary
Accomplished Medical Support Assistant with a proven track record at Indian Health Services, enhancing patient care coordination and streamlining office operations. Skilled in HIPAA compliance and patient communication, significantly improved appointment efficiency and patient satisfaction. Adaptable approach and detail-oriented skills fostered a seamless, results-driven environment. Results-driven Advanced Medical Support Assistant with 15 years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Conscientious Healthcare professional offering over 15 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms.
Overview
21
21
years of professional experience
Work History
Medical Support Assistant
Indian Health Services
03.2009 - Current
- Provided backup support to office staff by completing billing and filing tasks, answering approximately 80-120 incoming calls and directing phone calls to correct departments.
- Used Microsoft excel to maintain and record patient data and generate reports
- Collaborated with interdisciplinary teams to ensure seamless coordination of patient care services.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Streamlined patient check-in process with effective communication and organization skills.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
- Interviewed patients to verify and update clinical and demographic records.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Human Resources Assistant
Crow Tribe of Indians
06.2003 - 03.2009
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Developed and maintained up-to-date database of employee records, ensuring compliance with legal requirements.
- Streamlined exit interview processes, gathering insights to improve employee satisfaction and retention strategies.
- Enhanced internal communication strategies, resulting in improved information flow across departments.
Education
Associate of Arts - General Studies
Little Bighorn College
Crow Agency, United StatesSkills
- HIPAA Compliance Knowledge
- Patient Care Coordination
- Patient Communication
- Detail Oriented
- Appointment Scheduling
- Insurance Verification
- Microsoft Office Suite proficiency
- Adaptable to change
- Medical office administration
- Patient Records Maintenance
- Medical record assessment
- Patient Confidentiality Maintenance
Accomplishments
- Successfully transitioned facility to use of Microsoft and chrome software.
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Crow
Native or Bilingual
Timeline
Medical Support Assistant
Indian Health Services
03.2009 - Current
Human Resources Assistant
Crow Tribe of Indians
06.2003 - 03.2009
Associate of Arts - General Studies
Little Bighorn College
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