Laurie Amoroso
Aberdeen,MD
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
24
24
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
TRILOGY FLAVORS
06.2013 - Current
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Handled complaints and questions, and re-directed calls to other team members.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Scheduled office meetings and client appointments for staff teams.
- Ordered and distributed office supplies.
DATA ENTRY CLERK
COSTAR COMMERCIAL REAL ESTATE
05.2007 - 05.2009
- Improved data accuracy by meticulously reviewing and verifying entered information.
- Updated and maintained customer information, documents and records.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
ACCOUNT ADMINISTRATOR
GROUP BENEFIT SERVICES
09.1999 - 04.2007
- Reduced invoice discrepancies through diligent review and reconciliation of accounts.
- Maintained accurate records and documentation, ensuring compliance with relevant regulations and policies.
- Handled the processing of companies health care open enrollment periods.
- Received and handled incoming calls from accounts assigned to me
Education
High School Diploma -
BEL AIR SENIOR HIGH SCHOOL
BEL AIR, MARYLAND05.1987
Skills
- Customer Service
- Security Awareness
- Office Equipment Operation
- Mail Handling
- Multi-Line Telephone Systems
- Administrative Procedures
- Staff Management
- Telephone Skills
- Administrative and Clerical Support
- Facility Safety
- Customer Satisfaction
Timeline
ADMINISTRATIVE ASSISTANT
TRILOGY FLAVORS
06.2013 - Current
DATA ENTRY CLERK
COSTAR COMMERCIAL REAL ESTATE
05.2007 - 05.2009
ACCOUNT ADMINISTRATOR
GROUP BENEFIT SERVICES
09.1999 - 04.2007
High School Diploma -
BEL AIR SENIOR HIGH SCHOOL