Laurie-Ann Pearse
Corfu,United States
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Thirty years plus hospitality experience always with a smile delivering the best customer experience that I may provide. I look forward to joining your team.
Overview
21
21
years of professional experience
Work History
Sales Administrator
Majestic Custom Homes LLC
03.2005 - Current
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Server
Alabama Hotel And Restaurant.
09.2008 - 06.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Alex's Restaurant
06.2003 - 11.2005
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Sport Of Kings Restaurant
02.2003 - 10.2005
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor Of Science - Psychology And Criminal Justice
State University Brockport, New York
350 New Campus Drive, Brockport, New York05.2021
Skills
- Guest Engagement
- Exceptional Customer Service
- Menu Presentation
- Strong Work Ethic
Timeline
Server
Alabama Hotel And Restaurant.
09.2008 - 06.2022
Sales Administrator
Majestic Custom Homes LLC
03.2005 - Current
Server
Alex's Restaurant
06.2003 - 11.2005
Server
Sport Of Kings Restaurant
02.2003 - 10.2005
Bachelor Of Science - Psychology And Criminal Justice
State University Brockport, New York
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