Laurie Apedaile
Deland,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Maintains superior performance in both individual and team-focused duties.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Home Engineer
Apedaile Household
11.1991 - Current
- Developed education and social programs to provide family with knowledge and skills for healthy, productive lives.
- Determined needed and relevant interventions based on each family cognitive abilities and current needs.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Improved home environment with routine life activities such as food budgeting and rental payments.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong communication and organizational skills through working on group projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked flexible hours across nights, weekend and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
Food Service Worker/
Sodexo / Karen Cook /GM/ 203-385-4214
09.2010 - 08.2013
- Performed any assigned duties and responsibilities with a strict compliance to safety regulations and company standards and policies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Monitored food quality and freshness throughout day.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Developed and maintained positive relationships with customers to enhance service.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items
Site Supervisor/Food Service Worker
SDUSD / Gary Petill/ 858-987-5377
02.2006 - 05.2010
- Analyzing and advising employees to meet wide range of customer needs.
- Observed and evaluated workers and work procedures to ensure quality standards and service and completed disciplinary write-ups.
- Advised Area Manager on food production levels, meal counts and supply costs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Learned duties for various positions and provided backup at key times.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Specified food portions and courses, production and time sequences, workstation and equipment arrangements.
- Developed detailed plans based on broad guidance and direction.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustment.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements, and license regulations, alleviating potentially heavy fines.
- Controlled inventories of food, equipment, small ware, and report shortages to designated personnel.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Identified and resolved discrepancies and errors in customer accounts.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
Customer Service Representative
Convergys
09.2000 - 06.2002
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL05.2023
Associate of Arts -
Daytona State College
Daytona Beach, FL05.2019
Administrative Assistant Certificate -
San Diego Miramar College
San Diego, CA06.2017
Certificate - Insurance Coding And Medical Billing
Concorde Career College
San Diego06.2006
Skills
- ServSafe
- Patient Relations
- Health and Safety Standards
- Food Safety
- Guest Services
- Quality control
- Crisis Intervention
- Counseling and life coaching
- Organization and Time Management
- Excellent Communication
- Planning and Coordination
- Proficient with Microsoft Office,Word, Excel, and Powerpoint
- Multitasking Abilities
- File and Records Management
- Knowledge of HIPAA Rules
Certification
- Quality and Safety, Institute for Healthcare Improvement - 17.75 hours-06/24/2021
Internship
Advent Health
Orlando
01/11/2023-04/05/23
Continuing Professional Department
The department awards AMA PRA category 1 Credits for Advent Health Orlando physicians. Audited the database information to be corrected on the Board Maintenance of Certification software.
Volunteer
Good News Clubs for Child Evangelism Fellowship as Coordinator, duties performed registration data and organized data, created sign sheets and earned points spreadsheets, and created name badges.
Lighthouse Baptist Church, San Diego, Coordinator for the Beginner's Department 5 year old class. Duties performed scheduled and recruited teachers for the class. Filled in as teacher when needed.
Military Key Wife Volunteer, duties performed give information to assigned spouses of deployed military during a deployment. Kept in touch with spouses and offered any type of help when it was needed.
Timeline
Food Service Worker/
Sodexo / Karen Cook /GM/ 203-385-4214
09.2010 - 08.2013
Site Supervisor/Food Service Worker
SDUSD / Gary Petill/ 858-987-5377
02.2006 - 05.2010
Customer Service Representative
Convergys
09.2000 - 06.2002
Home Engineer
Apedaile Household
11.1991 - Current
Bachelor of Science - Health Services Administration
University of Central Florida
Associate of Arts -
Daytona State College
Administrative Assistant Certificate -
San Diego Miramar College
Certificate - Insurance Coding And Medical Billing
Concorde Career College