Experienced individual with a strong background in project and program development and organizational leadership. Intuitive thinker coupled with empathetic listening skills, that have ensured success in every position I have held over my career. Be it conflict resolution or ensuring that every person has a seat at the table. Recognized for my tenacity , creative approaches, fearless communication and willingness to step out of the box to find a workable solution for all.
Overview
27
27
years of professional experience
Work History
Contract Data Collection Specialist
Colette Holt & Associates
06.2021 - 12.2023
Maintains confidentiality of business-owner information
Collected sensitive and proprietary financial data from all Prime Contractors within the a given study. Worked exclusively on studies of large municipalities...ie Texas Dept of Transportation, City of San Antonio, Cook County Hospital (Chicago).
Collaborated with multiple members of team on research techniques, meeting deadlines and constant change in client requests.
Maintained 90% collection of data (up to a $1,000.000.000) Required meticulous record keeping, consistent follow up and ability to develop trust with each Prime to give data. Utilized creative communication skills, adapting approach with each client
Completed each study within set timelines, managing constant changes in deadlines.
Enhanced data accuracy by diligently reviewing and validating collected information on a daily basis.
Hospitality and Marketing Manager
Cana Feast Winery
06.2020 - 06.2021
Team Member for Coordination of all onsite reservations, flow of traffic and customer satisfaction, kitchen inventory and handling of customer complaints.
Member of two-person team for OSHA compliance in relation to new Covid-19 regulations- maintaining adherence to all local, State and National guidelines.
Created an Employee Preparedness plan and training materials for all staff. Held quarterly meeting/trainings to ensure employee compliance.
Managed Social Media accounts for optimal customer experience to increase engagement and online presence.
Responsible for all personal written communication with all new Wine Club Members.
Adapted quickly when faced with unexpected challenges, maintaining composure when dealing with a customer conflict by utilizing effective solutions.
Researched and authored first ever Employment Handbook for company wide usage
Community Relations/Business Dev. Manager
Aries Apparel
01.2007 - 05.2019
Managed all Tournament operations - including weekly/monthly forecasting and selection of most profitable sites.
Set annual sales goals, surpassed by over 100% each year.
Determined staff selection, site logistics and demographics for tournament business.
Created and implemented Ambassador Program; a scholarship program for local female athletes. Worked closely with OSAA to ensure not hindering future eligibility of athletes by sponsorship and financial reimbursement.
Analyzed revenue of off-site events. Developed and implemented a training program for a staff of 30. Resulting in increased staff retention and increased sales. The Tournament business was the most profitable division of the company.
Built and maintained strong and loyal relationships with Key Business Relationships.
Implemented a donation program that served communities in need . Ensuring accessible and equal opportunities for all females.
Created a working annual calendar managing over 200 events.
Increased sales and company visibility by over 100%.
Reunion Manager
Classic Reunions
01.1997 - 01.2006
Purchased and maintained inventory control for over 50 reunions annually.
Managed and motivated employees to be productive and engaged at each event.
Onsite Manager working closely with venue and staff, reconciling all aspects of event, including payment to vendors and balancing sales at end of event.
Conducted initial sales meetings that secured new clients by showcasing services and past success.
Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
Researched and found over 85% of all classmates for each reunion.
Helped to design all mailings, and then tracked all outgoing correspondence.