Summary
Overview
Work History
Education
Skills
Accomplishments
REFERENCE
Certification
Timeline
Generic

Laurie Baker

Port Orchard,WA

Summary

Dynamic and proactive Housekeeping Manager with strengths in policy development and cost control. Notable success in implementing training programs and achieving operational efficiencies, driving team performance, and enhancing overall guest satisfaction.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Housekeeping Manager

Alderbrook Resort & Spa
, Union, Washington
03.2018 - 06.2025
  • Supervised daily operations of housekeeping staff and services.
  • Developed training programs for new housekeeping employees.
  • Managed inventory of cleaning supplies and equipment efficiently.
  • Coordinated scheduling to ensure adequate staffing levels.
  • Ensured compliance with health and safety regulations consistently.
  • Implemented quality control procedures for housekeeping standards.
  • Resolved customer complaints in a timely manner.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
  • Conducted regular meetings with housekeeping staff to discuss performance issues.
  • Assisted in budget preparation related to labor costs, materials and supplies expenses.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
  • Created training programs for new hires including orientation sessions on hotel policies and procedures.
  • Implemented cost-saving measures to reduce operating expenses.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Supervised, trained, evaluated, and scheduled a staff of over 30 housekeeping employees.
  • Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.
  • Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
  • Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
  • Practiced safe work habits and wore protective safety equipment.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Explained goals and expectations required of trainees.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Reported damage or theft of hotel property to management.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Fostered positive relationships with guests through attentive service delivery.
  • Delegated work to staff, setting priorities and goals.

Housekeeping Lead/Supervisor

Alderbrook Resort and Spa
Union, WA
02.2014 - 03.2018
  • Trained and mentored housekeeping staff on best practices and protocols.
  • Conducted regular inspections to ensure cleanliness and adherence to standards.
  • Developed cleaning checklists tailored to various areas of the resort facility.
  • Coordinated special requests from guests including extra towels or bedding items.
  • Reviewed room status reports regularly to ensure rooms were ready for check-in according to standards.
  • Responded quickly in emergency situations such as spills or accidents.
  • Assisted in training new housekeepers in proper use of chemicals, cleaning techniques, and safety procedures.
  • Resolved customer complaints promptly and professionally while ensuring guest satisfaction goals were achieved.
  • Performed daily inspections of all assigned areas to ensure cleanliness and safety standards were met.
  • Ensured compliance with OSHA regulations related to health and safety within the department.
  • Supervised staff during shifts to ensure that tasks were completed efficiently and on time.
  • Provided direction to team members regarding job expectations, duties, and responsibilities.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Communicated with maintenance team on damages to repair.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Reported damage or theft of hotel property to management.
  • Conducted regular inspections to maintain cleanliness and safety standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Swept and damp-mopped private stairways and hallways.
  • Inspected furniture for damage or stains in between guest stays.
  • Trained new employees on proper cleaning techniques and safety protocols.
  • Supervised housekeeping staff to ensure cleanliness standards were met consistently.
  • Coordinated daily cleaning schedules for guest rooms and common areas.
  • Inspected rooms and public areas for cleanliness and maintenance needs.

Housekeeping Room Attendant

Alderbrook Resort and Spa
Union, Washington
04.2013 - 02.2014
  • Replaced linens and stocked supplies in guest accommodations.
  • Followed safety protocols for handling cleaning chemicals and tools.
  • Ensured compliance with hotel cleanliness standards and procedures.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Replenished room amenities according to established guidelines.
  • Assisted colleagues whenever necessary in order to meet deadlines set by management.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Responded promptly to requests from guests and other departments.
  • Provided guests with information on hotel services and room features.
  • Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.

House Cleaner

My Cleaning Lady - Self-Employed
, Port Orchard, Washington
01.2003 - 04.2013
  • Cleaned residential homes using effective cleaning techniques and products.
  • Organized cleaning supplies and equipment for efficient workflow.
  • Managed time effectively to complete multiple cleaning assignments daily.
  • Maintained communication with clients to understand specific cleaning needs.
  • Followed safety protocols to ensure a safe work environment.
  • Collaborated with clients to establish and adjust cleaning schedules as needed.

Education

High School Diploma -

Bremerton High School
Bremerton, WA

Skills

  • Inventory management
  • Policy development
  • Customer service
  • Problem solving
  • Cost control
  • Scheduling and planning
  • Team building
  • Staff training and development
  • Team performance management

Accomplishments

  • Awarded Alderbrook Resort & Spa Manager of the year 2018
  • Awarded Alderbrook Resort & Spa Housekeeping Team of the quarter 2023

REFERENCE

  • Alderbrook Resort & Spa - Elizabeth Russell 360.898.5525 - elizabeth.russell@alderbrookresort.com

Certification

  • Transportation Worker Identification Credential (TWIC) expires 9/2030

Timeline

Housekeeping Manager

Alderbrook Resort & Spa
03.2018 - 06.2025

Housekeeping Lead/Supervisor

Alderbrook Resort and Spa
02.2014 - 03.2018

Housekeeping Room Attendant

Alderbrook Resort and Spa
04.2013 - 02.2014

House Cleaner

My Cleaning Lady - Self-Employed
01.2003 - 04.2013

High School Diploma -

Bremerton High School

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