LAURIE BANZA-VANPATTER
Hastings,NE
Summary
Strong customer service and sales professional, with proven skills in verbal and written communication, time management, multi-tasking, telephone etiquette, and documentation. Self-starter and team player. Solid organizational and problem/critical thinking resolution experience. Dependable and stable work history, emphasis on superior customer service. Ability to gain, maintain, and retain customer and sales.
Overview
23
23
years of professional experience
Work History
Implementation Specialist /Trainer
Municipal Supply Inc, NE
Hastings, NE
06.2005 - 03.2021
- Installation and configuration of software and data collecting hardware for clients
- Provided superior personalized customer service solving problems and ensuring customer care
- Created and maintained client rapport to grow profitability and trust
- Educated clients by explaining all issues in terminology that was simple to understand
- Trouble shooting and critical thinking implementor for resolution of issues
- Developed training materials and scheduled personal meetings for customer training and support
- Assisted users providing customer service via remote support, web conference, phone, chat
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Provided web conference computer, smart phone, email and chat support
- Maintained knowledge of current company promotions
- Completed retail merchandise setup in a consistently timely manner
- Initiated and completed Return Merchandise Authorizations
- Provided sales and sales support product with product demonstrations resulting in over a 90% success rate in sale closing using strategic and organized approach.
Laborer
Servi-Tech Laboratories
Hastings, NE
01.2002 - 01.2005
- Identified project issues
- Assisted maintenance department with building and grounds
- Supported soil and grain sample work moving and organizing materials
- Met productivity requirements
- Received and completed in-house training completing skilled job tasks for grinding, packing, marking and organizing samples
- Loaded and unloaded daily soil shipments in dryer ovens
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
Food Prep / Fryer Cook / Cashier
Runza
Hastings, NE
01.2001 - 01.2002
- Prepped vegetables and ingredients by washing, chopping and dicing
- Rotated stock items and ingredients to maintain efficiency and freshness
- Made all meals in accordance with company standards and requirements
- Maintained consistent quality and high accuracy when preparing identical dishes every day
- Cooked food following specific measurements and recipes
- Executed proper techniques when preparing menu item ingredients
- Operated grills and deep fryer to prepare vegetables, meats and appetizers
- Kept stations stocked and ready for use to maximize productivity.
Data Entry / Laboratory Assistant
Hays Medical Center
Hays, KS
01.1998 - 01.2001
- Entered patient medical and laboratory data into Hospital database
- Compiled and documented statistical information for lab reports
- Adhered to strict data confidentiality policies to prevent information leakage
- Processed hematology and chemistry samples daily
- Cultivated, isolated and identified microorganisms in biological samples to assist in diagnostic efforts
- Recorded control values from technical instruments to maintain reliability and validity of test results
- Followed laboratory guidelines for handling biological specimens
- Completed in-house on the job training for assigned duties.
Education
Diploma - Customer Service
2021
1238-20101105 - undefined
2021
Alison: Credential ID: 2606-20101105 - undefined
2021
Certified: Hidden Secrets of Sales and Marketing Part I, II - undefined
2021
Alison: Credential ID’s AC-1803-20101105 / AC-1870-20101105 Certified: Animal Care And First-Aid - undefined
National Association Of Professional
2021
Pet Sitters Certificate of Completion: Stock Market - undefined
Alameda High School
2014
N.D. (Doctor of Naturopathy) - undefined
Technitrader – Martha Stokes
1995
Alison: Credential ID: 1657 - undefined
High School Diploma - undefined
Clayton College Of Natural Healing
Skills
- Customer Service and Support
- Customer Retention
- Retail Merchandise Setup
- Time Management
- Technical / Problem troubleshooting
- Complex problem resolution
- Able to build customer trust and rapport
- Animal Care/Welfare/First-Aid
- Implementation, public speaking
- Training, mentoring
- Account and Contract Maintenance
- Sales and Sales Support
- Detailed documentation / reporting
- Windows OS / Smartphone / HH Devices
- Outlook, Excel
- Web Conferencing (Zoom, Team Player, GoToAssst)
Timeline
Implementation Specialist /Trainer
Municipal Supply Inc, NE
06.2005 - 03.2021
Laborer
Servi-Tech Laboratories
01.2002 - 01.2005
Food Prep / Fryer Cook / Cashier
Runza
01.2001 - 01.2002
Data Entry / Laboratory Assistant
Hays Medical Center
01.1998 - 01.2001
Diploma - Customer Service
1238-20101105 - undefined
Alison: Credential ID: 2606-20101105 - undefined
Certified: Hidden Secrets of Sales and Marketing Part I, II - undefined
Alison: Credential ID’s AC-1803-20101105 / AC-1870-20101105 Certified: Animal Care And First-Aid - undefined
National Association Of Professional
Pet Sitters Certificate of Completion: Stock Market - undefined
Alameda High School
N.D. (Doctor of Naturopathy) - undefined
Technitrader – Martha Stokes
Alison: Credential ID: 1657 - undefined
High School Diploma - undefined
Clayton College Of Natural Healing