Laurie Bedard

Challenging position in a dental office as a dental receptionist person in a clinical setting.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

• Green Mountain Center for Oral and Maxillofacial surgery, Burlington, Vt, 01/01/87, 12/31/93, full-time dental receptionist and insurance coordinator, Greeting and checking in patients, Organizing patients charts and confirming patient’s appointments, Answering three telephone lines and directing calls, Scheduling patients for two doctors and four assistants, Maintaining accurate patients account receivables and daily summary reports, Financial and monthly billing, Insurance billing for medical and dental claims including coordination of primary and secondary carriers, Filing charts and records, Ordering supplies, Occasional assisting
• Associates in Periodontics, PLC, Burlington, Vt, 01/01/89, 12/31/11, full-time dental receptionist/front desk coordinator and surgical dental assistant, Greeting and accurate scheduling of patients for three doctors and at least five hygienists and three assistants, Answering phones as backup, Confirming and preparing the schedule for the following day, Filing charts accurately, Arranging financial agreements with patients and receiving payments, Confirming future appointments, Pulling patients records for the following week, Overlooking two office assistants, Assisting duties including setting up and tearing down doctor’s rooms, sterilization of dental instruments, taking dental radiographs, assisting for surgical procedures and implants, removing sutures and dental packing after surgery, replacing dental packing, taking dental models and pouring and grinding dental impressions, Helping with insurance primary and secondary, Scanning dental films into patient’s computer charts
• Dr Bentley Merrick, D.M.D, 01/01/11, 12/31/14, lab technician/back up dental assistant/back up-front desk receptionist, Repairing broken dentures, Adding teeth to dentures, Doing relines on dentures, Making fluoride trays, mouth guards, stents, whitening trays, Pouring impressions, grinding models, mounting models on the articulator, Calibrating upper and lower models on the articulator, Assisting doctor when needed, Sterilization of instruments, Taking radiographs and dental impressions, Receiving all lab cases and ensuring they are on time, Filling in at front desk scheduling patients, answering phone, filling in open time and account receivable
• Depot Electric, 01/01/13, 12/31/15, office manager, Answering the phone, Scheduling, Pulling permits at various state offices, Picking up and delivering materials for jobs, Filing paperwork, Filing end of the year taxes
• Per Diem at different dental offices, 01/01/13, 12/31/15, dental assistant, Working in all aspects of a dental assistant in a dental environment
• Community Health Center of Burlington (dental), 01/01/17, 12/31/19, dental receptionist, Scheduling and checking in and out patients, Confirming patients for the following days, Taking payments and doing insurance authorizations, Importing radiographs into patients EDR from other dental offices, Sending out referrals with radiographs to other dentists, Answering the phones
• Dr Scott Thompson Dental office, 08/01/23, present, office manager, Working at the front desk, checking in and out patients, Billing and insurance billing, Importing radiographs, Treatment coordinator, Sending pre-estimates for patients, Doing bank deposits two to three times a week, Doing payroll, Checking employees time clock, Bringing bills to accountant weekly, Account receivables, Dealing with delinquent accounts, Making calls for delinquent accounts, Problem solving computer issues with Patterson dental, Placing employment ads, Checking in lab cases, Inputting time in the schedule for the doctor and assistants and hygiene, Finding coverage for employees who have vacations, Making the schedules for the following year, Inputting ideas for staff meetings, Making appointments for outside services for repairs, Ordering supplies for front and back